or Connect
New Posts  All Forums:Forum Nav:

New WESTONE W-SERIES - Page 31

post #451 of 1121
Make sure it's shipped and sold by Amazon, I'm dead sure Amazon is a authorised reseller.
post #452 of 1121

I was redirected to this page

 

http://www.westoneaudio.com/index.php/about-us/authorized-e-retailers.html

 

which doesn't include Amazon.

 

Edit: @MachBot, you might be right though. My invoice says it wasn't directly from Amazon but another reseller. But still, if I have proof of purchase and a serial number for the earphones, why does Westone enforce such a rule for warranty?


Edited by anonova - 5/13/14 at 8:22pm
post #453 of 1121
Quote:
Originally Posted by anonova View Post
 

I was redirected to this page

 

http://www.westoneaudio.com/index.php/about-us/authorized-e-retailers.html

 

which doesn't include Amazon.

 

Edit: @MachBot, you might be right though. My invoice says it wasn't directly from Amazon but another reseller. But still, if I have proof of purchase and a serial number for the earphones, why does Westone enforce such a rule for warranty?

Have you tried contacting the actual seller? If he is still in business, he may have a way to warranty your IEMs.

post #454 of 1121
Quote:
Originally Posted by anonova View Post

why does Westone enforce such a rule for warranty?
It is to protect the authorised retailers iirc, more of a business decision. They could technically provide warranty service for it.
post #455 of 1121

Not sure if its a problem for Westone but there are fakes of popular earphones being sold (IE80 comes to mind) so I could understand them requiring an authorized retailer.

 

I'd try calling them again directly and explaining the situation.  Maybe give them the serial to run.  I've had only positive experiences dealing with them.

post #456 of 1121
A little OT but, Westone website states: "This warranty is available only to the original purchaser".

Can anyone confirm if this is really the case? Would be a little harsh if true imho. I mean, if the product was originally purchased from an authorised dealer and still within warranty period, what difference should it make if its not the original purchaser, especially if this person has the receipt.
post #457 of 1121
While the point you make is quite valid, I think you'll find many (maybe even most) warranties for consumer products are limited to the original purchaser. I don't know why or how it got started. It must limit the manufacturer's exposure for warranties.
post #458 of 1121

Long story short: an excuse to deny service in an attempt to curb losses on defective products.

 

 

Quote:

Originally Posted by ads1107 View Post

A little OT but, Westone website states: "This warranty is available only to the original purchaser".

Can anyone confirm if this is really the case? Would be a little harsh if true imho. I mean, if the product was originally purchased from an authorised dealer and still within warranty period, what difference should it make if its not the original purchaser, especially if this person has the receipt.
post #459 of 1121
Quote:
Originally Posted by Gilly87 View Post
 

I disagree, there is no way of knowing what the product has been through with the first owner, e.g an iem left in some jeans and gone through the wash a couple of times. Which is than sold with say a problem with the left bass driver, this will cause problems between the new owner and the manufacturer, you can't expect the manufacturer to honour the warrantee, and the new owner took a risk in buying second hand.

post #460 of 1121

Why does this change if there is more than one owner? Increased likelihood of being a slacker? Bullschiit if you ask me.

 

If it's a problem that wasn't covered under warranty, cool, just stick to your warranty. But on principle, the warranty is about the product, not the owner. Earsonics pulled this same crap on me when I sold my SM3s to someone, and they had the same problem I'd had with two pairs prior: the shell split open. It's a well known problem that other people here on Head-Fi have experienced and documented here; why shouldn't they support their product just because it changed hands? What business is that of theirs? All that should matter to them is that they are backing up their own product. The odd jerk who abuses the system shouldn't be a good enough reason for everyone else to suffer.

 

Quote:

Originally Posted by milford30 View Post
 

I disagree, there is no way of knowing what the product has been through with the first owner, e.g an iem left in some jeans and gone through the wash a couple of times. Which is than sold with say a problem with the left bass driver, this will cause problems between the new owner and the manufacturer, you can't expect the manufacturer to honour the warrantee, and the new owner took a risk in buying second hand.


Edited by Gilly87 - 5/16/14 at 8:44am
post #461 of 1121
Quote:
Originally Posted by Gilly87 View Post
 

 

If it works for the 'odd jerk' then they open the flood gates for first hand owners claiming they just brought it off ebay etc.... oops I washed it and it stopped working, let's make a claim. It's much increased cost in labour/parts/shipping to replace the iem.

 

If you spent a grand and accidentally washed and it stopped working, would you pull this trick if you know it worked? Hell, if it worked people will pull it even the iems are under $100.

 

Going back to the assumption the original owner washed them. If the company just says it's water damaged and not replace it, then the 'new' owner will just claim westone did not honor the warrantee, no matter that happened in the first place. Much worst PR (and cost) than just pull out the sign and say the majority of companies do it.

 

It is also possible for a user to put them in the wash, claim a new set saying they are the second owner and sell the new set.

 

It only starts with one exception posted on the forums, then everyone starts complaining. When you buy second hand, you take the risk of problems, otherwise there is no risk in buying second hand, the company will most likely fail from the much decreased sales.

 

If you disagree this will happen, you really need to start a business and see what happens.

post #462 of 1121

I think Apple handles this in the best fashion - warranties are determined through serial numbers - if I sell a Mac to someone with warranty still in effect, all the second buyer need do is check the serial number on the website and confirm coverage - doesn't matter if it is the first buyer or the tenth - as long as warranty period has not expired (extended warranties are handled a bit differently - I believe they can be transferred once only) 

 

The whole washing in your pants thing is going over my head - if an item appears at Westone for warranty service and it is obviously water damaged, the warranty is void - end of story - no amount of stomping your feet is going to make them warranty a product that was obviously abused - one guy with a soaked W3 isn't going to bring down Westone if he cries like a baby and tells his friends that Westone is a big bad company that wouldn't warranty his negligence.

 

The biggest reason the a company like Westone will only honor items purchased from authorized dealers is to support those dealers that commit large $$ to stocking their product. These companies are there to sell and service the products they sell. Then you get some guy working out of his garage who who can afford to sell below MSRP who buys from an unscrupulous authorized dealer/distributor making 20% over cost. (cash deal)  He attracts buyers who don't want to pay MSRP but want all the service and support that the MSRP price affords regular customers. Then when the item breaks - the buyer complains. 

 

You take your chances buying from grey market/unauthorized dealers - you get what you pay for.

post #463 of 1121

do we have any impressions on the W50/W60 yet?

post #464 of 1121

But don't you see that the likelihood of that is equally high for offering warranty service to the first owner?

 

Quote:

Originally Posted by milford30 View Post
 

 

If it works for the 'odd jerk' then they open the flood gates for first hand owners claiming they just brought it off ebay etc.... oops I washed it and it stopped working, let's make a claim. It's much increased cost in labour/parts/shipping to replace the iem.

 

If you spent a grand and accidentally washed and it stopped working, would you pull this trick if you know it worked? Hell, if it worked people will pull it even the iems are under $100.

 

Going back to the assumption the original owner washed them. If the company just says it's water damaged and not replace it, then the 'new' owner will just claim westone did not honor the warrantee, no matter that happened in the first place. Much worst PR (and cost) than just pull out the sign and say the majority of companies do it.

 

It is also possible for a user to put them in the wash, claim a new set saying they are the second owner and sell the new set.

 

It only starts with one exception posted on the forums, then everyone starts complaining. When you buy second hand, you take the risk of problems, otherwise there is no risk in buying second hand, the company will most likely fail from the much decreased sales.

 

If you disagree this will happen, you really need to start a business and see what happens.

post #465 of 1121
Quote:
Originally Posted by Gilly87 View Post


My feel is that Westone wants to make it harder for people to borrow the proof of purchase from those who bought from authorised retailer to claim warranty for products bought from non-authorised retailer.
New Posts  All Forums:Forum Nav: