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New WESTONE W-SERIES - Page 25

post #361 of 668

When you purchase the Westone 40 series you get a 'Quality Control' snippet in the box? These cracks are really big to go un-noticed before packing. Makes me wonder whether the plastic shell of my 4R will open after a couple of years.

Quote:

Originally Posted by nelsonmiu View Post
 

I received my w30 yesterday, everything is okay except I found a crack in both of the iem, I am not sure if it is after I switch the cable.

post #362 of 668
Quote:
Originally Posted by AndrewH13 View Post

Just looked at my W40s and they have the same crack!

Mine have the same crack as well. 

post #363 of 668
Quote:
Originally Posted by AndrewH13 View Post


Oh dear, mine look exactly same as yours. I guess I better mail my dealer. Unfortunately about 70 miles away.

Is it likely superficial or could they crack open over time?

i think the cracks will get worse over time, they still need me to take more photos for them to look at before they get me a RA#

post #364 of 668
Quote:
Originally Posted by AUDIOBREEDER View Post
 

i dont see any 'Quality Control' snippet inside the box, only quick reference insertion guide and user manual

post #365 of 668
Quote:
Originally Posted by nelsonmiu View Post

i think the cracks will get worse over time, they still need me to take more photos for them to look at before they get me a RA#
You are dealing entirely with your dealer, not Westone?
post #366 of 668

Just to compare for others who may have same problem:

 

post #367 of 668

 

 

Looks worse in a picture!


Edited by AndrewH13 - 4/25/14 at 12:48am
post #368 of 668
I'm wondering if they are overtightening the faceplate screws at the manufacturing stage.
post #369 of 668
Quote:
Originally Posted by AndrewH13 View Post


You are dealing entirely with your dealer, not Westone?

Actually i was trying to deal with the dealer at first..and they agree to exchange for me at first... But then they said that is not a crack... So I am not going to waste more time with them...I just contact Westone this morning and wait for their reply.

post #370 of 668
anyone has released the w50 or w60 review? Can not decide which one to buy,is the w60 worth the price difference?
post #371 of 668
Quote:
Originally Posted by Dave74 View Post
 

Mine have the same crack as well. 

 

How long you had yours? I've had them 6 weeks, replaced cable first day and never since. Probably wouldn't have noticed crack if it hadn't been mentioned here, but now I have, best to get it sorted, emailed retailer who wants them returned for repair/replacement. But if new ones can show a crack it's a bit worrying.


Edited by AndrewH13 - 4/25/14 at 11:51am
post #372 of 668

I really wish Westone acknowledge in this and other threads about their quality control, or they just don't really care. They should redesign or improve their manufacturing method, they actually save money in the long run. Made in USA used to be a good thing.


Edited by Seamaster - 4/25/14 at 2:53pm
post #373 of 668
Quote:
Originally Posted by Seamaster View Post
 

I really wish Westone acknowledge in this and other threads about their quality control, or they just don't really care. They should redesign or improve their manufacturing method, they actually save money in the long run. Made in USA used to be a good thing.

None of the ones in the pics are UM series - the ones made in the USA.

post #374 of 668
These cracks are a bummer for you guys and Westone too, and is the kind of thing that might take some time to get resolved. Westone's customer service is *excellent* though, so I'm sure they will make this right by everyone.
post #375 of 668
Quote:
Originally Posted by nelsonmiu View Post
 

Actually i was trying to deal with the dealer at first..and they agree to exchange for me at first... But then they said that is not a crack... So I am not going to waste more time with them...I just contact Westone this morning and wait for their reply.

 

What exactly did your dealer say it is then? Very interested what Westone respond with. Three of us now here with same problem.

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