Originally Posted by ericp10
When people spend their money they have a right to gripe if they feel business practices are suspect. The eBay seller is only one of many issues here with Dunu. I think those of us who bought our earphones this way don't really care about the opinions of those who have no skin in this incident. Since Dunu isn't trying to resolve these concerns, I will personally encourage my friends here (and elsewhere) not to do business with Dunu.
Thanks for your opinion.
Regarding the issue, we should make anouncement eariler. This is truly our mistake not to correct it in the first place. We are sorry this case.
Where to buy on www.dunu-topsound.com now change to our amazon store. Later we will post official announcement both on FB and our wevsite. And we will cover 1 warranty to those who buy from unauthorized reseller on eBay. As long as you purchase DUNU product in this period , June 2013 to October. (We checked those unauthorized reseller appear since when ). Finally, customer right is cherished. So please preserve your purchase record thanks.
My apology to you all as well, and if you have any inquiry please let us know thanks.
Our official email is firstname.lastname@example.org.
Originally Posted by esteebin
Concerning warranty on the DN-1000 when purchased through ebay seller bigbargainonline, it says that there is a "1 year free warranty, no need to pay extra for the warranty."
I am guessing that if ever something goes wrong with a unit sold by them within a year, that they, bigbargainonline will be the one to take care of it. Not Dunu, the company themselves.
It's incredibly shady that on the Dunu website, their "where to buy" link directs to ebay listings. And the recent post from the spokesperson about Dunu not having an authorized ebay seller.
If my assumption that bigbargainonline covers the products they sell, then I have to give props to the seller and not the company.
Thanks for your opinion Where to buy corrected. And please accept our apology.
As far as I know, it's The company to provide RMA service. I am not sure what kind of service they provide. But when it comes to housing, I believe they can't provide the RMA service. To open the housing it might break the housing and unit and not to mention the spare unit and tech required.