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DX50 Bug List, Wish List Fix - Page 34

post #496 of 1155
Quote:
Originally Posted by nihontoman View Post

Tell me about it, I'm still waiting for mine :|



on the other note - I updated the firmware from the 1.0 to 1.16 (or whatever the heck it's called) and haven't had any problems...

Very similar experience, I leave the "Pushing the features of the dap to its limit" to the pros of this board, I truly don't have time struggling with the bugs. tongue.gif

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post #497 of 1155
Quote:
Originally Posted by Sorensiim View Post
 

 

Alright, try running this program: Http://www.sorensiim.dk/stuff/usbview.exe

 

It'll tell you exactly what is and what isn't connected via USB. See if your computer even properly connects with the DX50. (Shows up as Rockchip sumthin sumthin)

Hmmmm, nice utility. alright, I'm getting a great big yellow exclamation on USB port 3 which is where the DX50 is connected. The following is what the utility is showing

 

Device Descriptor:
bcdUSB:             0x0000
bDeviceClass:         0x00
bDeviceSubClass:      0x00
bDeviceProtocol:      0x00
bMaxPacketSize0:      0x00 (0)
idVendor:           0x0000
idProduct:          0x0000
bcdDevice:          0x0000
iManufacturer:        0x00
iProduct:             0x00
iSerialNumber:        0x00
bNumConfigurations:   0x00

ConnectionStatus: USB streaming
Current Config Value: 0x00
Device Bus Speed:     Full
Device Address:       0x00
Open Pipes:              0

 

Not to sure what that means but it seems to be trying to connect. Here's a good one for you, after I got that I disconnected and reconnected the player and it connected no problem. I then ejected the DX50 and tried to reconnect 5 more times and couldn't.  Lol, there doesn't seem to be a rime or reason behind all this.

post #498 of 1155
Quote:
Originally Posted by DigitalFreak View Post

Hmmmm, nice utility. alright, I'm getting a great big yellow exclamation on USB port 3 which is where the DX50 is connected. The following is what the utility is showing

Device Descriptor:

bcdUSB:             0x0000

bDeviceClass:         0x00

bDeviceSubClass:      0x00

bDeviceProtocol:      0x00

bMaxPacketSize0:      0x00 (0)

idVendor:           0x0000

idProduct:          0x0000

bcdDevice:          0x0000

iManufacturer:        0x00

iProduct:             0x00

iSerialNumber:        0x00

bNumConfigurations:   0x00
ConnectionStatus: USB streaming

Current Config Value: 0x00

Device Bus Speed:     Full

Device Address:       0x00

Open Pipes:              0

Not to sure what that means but it seems to be trying to connect. Here's a good one for you, after I got that I disconnected and reconnected the player and it connected no problem. I then ejected the DX50 and tried to reconnect 5 more times and couldn't.  Lol, there doesn't seem to be a rime or reason behind all this.

Not sure if it is your problem but I think it's worth mentioning;

If I plug the DX50 while asleep, it does not connect successfully.

I turn the dx50 on with the usual display ready for playing songs, then I connect the dx50 to the USB port and a few seconds later two drives appear; the internal called dx50 and the external with another mounted drive. See if you can get it to work that way.

If this is still not working, delete the driver from the USB giving you the exclamation mark and do the above again. You may want to log off or reboot your PC but that might not be necessary.
Edited by musicheaven - 9/20/13 at 8:21am
post #499 of 1155
Quote:
Originally Posted by musicheaven View Post


Not sure if it is your problem but I think it's worth mentioning;

If I plug the DX50 while asleep, it does not connect successfully.

I turn the dx50 on with the usual display ready for playing songs, then I connect the dx50 to the USB port and a few seconds later two drives appear; the internal called dx50 and the external with another mounted drive. See if you can get it to work that way.

If this is still not working, delete the driver from the USB giving you the exclamation mark and do the above again. You may want to log off or reboot your PC but that might not be necessary.

Never thought of deleting the driver. How exactly would I do that? wouldn't that cause the USB to stop working altogether?

post #500 of 1155
Quote:
Originally Posted by DigitalFreak View Post

Never thought of deleting the driver. How exactly would I do that? wouldn't that cause the USB to stop working altogether?

Wrong choice of words, it's actually disabling the device and re-enabling it and reconnecting it to the USB port. To be honest you get into technical stuff that is closer to "I am desperate and I want this damn thing to work" wink.gif

Have you tried what I suggested first? If you say yes and you still don't see the drives then I would move to say changing the port and last what I proposed. You can get the exact instructions on how to do the latter on the net. But honestly, I never have to go to that last resort.
Edited by musicheaven - 9/20/13 at 8:44am
post #501 of 1155
Quote:
Originally Posted by DigitalFreak View Post

Never thought of deleting the driver. How exactly would I do that? wouldn't that cause the USB to stop working altogether?

To spy on your devices, you can get the whole PC status by doing the following:

Windows 7:

Bring up file explorer
Right mouse click on Computer
Select Device Manager

You should see all of the devices that are connected to your PC including the DX50

When it works, you should see one entry per dx50 device you have(two when you have an external card and one when only the internal one) in the Disk Drives section, something like
Rockchip_usb USB device

Then another top level item called "Portable Devices" should be created which when expanded should show you the drive assignments :

Example:

DX50 (this will always be there that is the internal DX50 memory)
I:\. (This is my external card)

I would not be surprised to see a third one with the OTG connected (with a Y-connector configuration, not by itself because it uses the USB port.).
Edited by musicheaven - 9/20/13 at 9:45am
post #502 of 1155

Need some help - I updated the player but can't seem to make it scan the music I put on it (almost full 32gb card with Flac, Alac and some Mp3) it just scans for a minute and then takes me to the Ready screen :(

post #503 of 1155
Well, I uninstalled the USB device drivers on my ports and let Windows update reinstall a fresh driver. End result, the player did the exact same thing. This has got to be a connectivity bug or an outright factory defect.
post #504 of 1155
Quote:
Originally Posted by nihontoman View Post
 

Need some help - I updated the player but can't seem to make it scan the music I put on it (almost full 32gb card with Flac, Alac and some Mp3) it just scans for a minute and then takes me to the Ready screen :(

Did you remember the factory reset?

 

Quote:
Originally Posted by DigitalFreak View Post

Well, I uninstalled the USB device drivers on my ports and let Windows update reinstall a fresh driver. End result, the player did the exact same thing. This has got to be a connectivity bug or an outright factory defect.

Yeah - I'd say something is wrong when you get those exclamation points and all those hex values should not be zeroes... I assume you've tried connecting it to another computer?

 

And guys, don't get your hopes up with the USB 3.0 readers. I have one from Kingston and it doesn't change the fact that even my Sandisk 64gb Class 10 is just a relatively slow card. It's going to take time.


Edited by Sorensiim - 9/20/13 at 12:00pm
post #505 of 1155

use a different usb cable... i had the same problem

post #506 of 1155
Quote:
Originally Posted by DigitalFreak View Post

Well, I uninstalled the USB device drivers on my ports and let Windows update reinstall a fresh driver. End result, the player did the exact same thing. This has got to be a connectivity bug or an outright factory defect.

 

I'm having the same problem.  It will connect once or twice out of fifteen times.  I think mine has the same defect.  Tried on couple of computers and several USB ports already.

post #507 of 1155
Quote:
Originally Posted by purk View Post

I'm having the same problem.  It will connect once or twice out of fifteen times.  I think mine has the same defect.  Tried on couple of computers and several USB ports already.

Quote:
Originally Posted by DigitalFreak View Post

Well, I uninstalled the USB device drivers on my ports and let Windows update reinstall a fresh driver. End result, the player did the exact same thing. This has got to be a connectivity bug or an outright factory defect.

If you guys are having such problems, then I would definitively involve ibasso for a possible return. If you don't mind the inconvenience of using a micoSD reader on your PC you can transfer the files to it and then pop the micoSD card back into the DX50. Another issue could be with your USB cable, have you tried another one. For example my Pico Slim has the same mico USB connector than the DX50.
post #508 of 1155
Quote:
Originally Posted by musicheaven View Post



If you guys are having such problems, then I would definitively involve ibasso for a possible return. If you don't mind the inconvenience of using a micoSD reader on your PC you can transfer the files to it and then pop the micoSD card back into the DX50. Another issue could be with your USB cable, have you tried another one. For example my Pico Slim has the same mico USB connector than the DX50.

 

Tried two different USB cables already.  Their quality control need to be much better.  Shipping back & forth is a major inconvenience.  

post #509 of 1155
Quote:
Originally Posted by Sorensiim View Post

First try: Turn if off by holding down power or doing a battery pull. Then turn it back on again.
 
Second try: Turn it off, then turn it on by holding Power + Volume up. This will take you to the recovery menu, where you can select "Factory reset/Wipe user data. 

When I pull the battery and reinsert it the player just boots up and freezes again.

The power plus volume up power on just gets it frozen on the ibasso splash screen.

Anymore suggestions before I chuck it at a wall?
post #510 of 1155
Quote:
Originally Posted by purk View Post

Tried two different USB cables already.  Their quality control need to be much better.  Shipping back & forth is a major inconvenience.  

I really feel for you, I had to return one of their products once and was not too happy about it, lost quite a bit on the return even though it was within the 14 days. frown.gif

I would definitively raise hell before returning it, it's not acceptable to have a product with shaky connectivity. I am being nice here cause two firmware updates in the space of a week is rather troublesome to say the least.
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