Originally Posted by kova4a
Well, I'm in E. Europe but it's none of the 2 reasons you've listed. 1) tracking info is immediately updated in my country on every step of the processing, so I always know when the package is customs, when it's being processed at a processing station and when it has arrived at my local post office. 2) See 1) - I get notified within a week of arrival that the package is being held in customs and I have to pay taxes or provide paypal or bank statement on the price of the purchase. And I also get a phone call if more than 5 days pass without me taking action. I also get a phone call from my local post office for the package after around the same time has passed no matter if the postman left a pick up card of forgot to do it. So far the only update I have on the tracking in my country was on the 30th when they updated the tracking info that the package is being sent from Singapore to my country.
I get it that there are certain times of the year where packages take longer to arrive but here we're not talking about something that takes usually 10-20 days and now it took 15-25. I'm talking about stuff that usually takes 5-12 days and now it's been 41 days. And I am a seasoned importer - my Asian market purchasing history is not just based on the 6-7 times I've bought stuff from mp4nation. I've had packages take around a month to arrive from China and Hong Kong and last year at around this time my vsonic VC02 took 50 days to arrive from China with China Post. The thing with that VC02 is that it took 47 days to be processed and dispatched but always after a package is dispatched it arrives in my country in under 5 days.
I wouldn't worry too much about my Deltas if they weren't dispatched from Singapore (because they have too much packages to process or sth) but since they updated the tracking info and the Deltas supposedly left Singapore on 29-30th last month I have no idea what happened to the package coz it's been 3 weeks since and supposedly the package is not in Singapore anymore nut it's not in my country either. That's the first time I've had issues with Singpost and they have always been like a Singapore Fed Ex - super fast with dispatch and quick arrival.
The only time it took me longer than 12 days was with my R1 but that was partially my fault coz it was stuck at the customs and I didn't have the time to deal with it, so I left it sit there around 2 weeks more until I claimed it. But again the clerk at th customs office told me that there was some issue with the labeling of the package (I don't remember if it was something about the weight being off or sth) and that's why they held it and I had to pay customs taxes.
Anyway, I'll PM you my order and trucking numbers even though I checked with track-trace and no new info on the package and I checked in other countries too if it's stuck somewhere on the way.
Originally Posted by alexander321
I, like kova4a also wait for a package from mp4nation (HM5 Pads)
I ordered them on 21 Oct 2013 and still nothing.
The last update from ezyparcels says - despatched to ATC since 03 Nov 2013...
So there was a reason why i said E. Europe, customs or better i should say, the lack of customs capacity to process and clear parcels into a country is where the delay is. Where's your parcel, no doubt in my mind its in your country, probably at the main airport in the capital city, sitting since early this month in a customs warehouse waiting for one of the few overloaded customs officer to catalog, process and clear your parcel. Until someone actually starts processing the parcel the parcel will basically not show up on tracking websites that its entered your country, as technically it has not. Also keep in mind just because parcel A arrived into the country before parcel B and B arrived before C and D and E, does not mean parcel A gets processed first, it could be any parcel arriving at any time goes first, but in general there is a general wait. Seasonal increase from xmas just adds to the problem.
Just based on experience, i would probably say that both of you will get your parcels by the end of the month, some point between now and the end of the month, the parcel will all of a sudden show up clearing customs and a few days later be delivered.
As we are on this point i would point out that the main source for the huge amount of parcels that cause this backlog pretty much all come from Chinese ecommerce sites, mainly from the mega dollar stores like dx or clothing stores like lightinthebox or now from aliexpress. When i mean huge i mean like hundreds of tons sitting every day just in Moscow airport every day (just giving moscow as an example, but its very similar in most other E. european countries). I moved MP4 Nation over from HK post to Singpost as HK post about two years back was getting choked with all the parcels coming into HK by logistics companies that collected and mailed out all the parcels from China based ecommerce sites. Now a lot of those sites use Singpost like we do and we're again seeing the same slow down in processing.
Don't get me wrong, i am sorry the parcel has not arrived and although you might still think its to do with us, its actually nothing to do with us and its just a issue with the volume of air cargo coming in and not enough capacity at most E. European countries main customs location to clear parcels.
Edited by razzer001 - 11/21/13 at 4:05am