Well for one you should be able to have the player work with clean tags for the most part without having all sorts of bumps here and there. I can understand where he is coming from. While I am not a music, album, artists function user I know many others are and that should be a viable option on any basic player to be honest. Maybe DigitalFreak doesn't like organizing all his files in folders and using the folder view to access his music? Can't get upset at him for that. What he is upset about is when he posts his issues then you have 3 or more chiming in to discredit him which of course should piss anyone off. Think about it. This is his second unit just back from RMA and by simply updating the firmware he is having a ton of issues. That isn't a very good user experience.
I agree ibasso does offer a lot of support (although that support is really from rock chip). Thus for all these issues because rock chip is mediocre at best in providing proper firmware solutions, yet they want to completely control the rights so no one could ever make the product what it should be. At the end of the day I waited about a year for them to fix the issues on the DX100 and even til this day it isn't without its quirks regarding the UI. So I passed on them and never looked back.
Edited by lee730 - 10/29/13 at 1:41am