Originally Posted by knuweb
iBasso asked me to send it back to them, no news from MP4nation right now. iBasso don't cover the shipping expenses.
The button simply died, missed a few clicks the previous time and then dead.
just to jump in on this issue. I went through the whole RMA process with mp4nation. at first I contacted ibasso, but they ask me to claim warranty from where I purchased the dx50 which is mp4nation. the physical play button died on my device and I rarely used it (came with 1.2.5 not sure which batch) start a ticket,. they provided an address for me to ship it back. they will cover 20 dollars shipping cost if it is within 30 days from purchase. you send with order number ticket number and address in it on a piece paper.
I used snail shipping so it took 4 weeks from vancouver to hon kong. when they have he device and confirms the problem, they will ask for the most recent address and will send you a replacement.
the replacement I got is the latest batch with 1.2.8 and silicon case.
now that rock box came out... I'm very worry about my button breaking again. ..
Also they ship the replacement with fedex priority which is 2day guarantee delivery.Edited by Ishera - 3/22/14 at 1:59pm