I have recently bought these new headphones and they just came in today. I have problems with the wing support, and they don't actually support anything. When I wear them, they just slide down my head to the point I can't listen to music. I bought these from Buydig.com as new, but I'm 90% sure someone has used it, from how destroyed the box was and how the cord is wrapped. The previous owner might have broken the wing support, or I just can't figure out how to use them. There seems to be no locking system to keep the wing support in place, could someone tell me how to lock it, or tell me what I need to take a picture of to see if its been tampered with and broken?