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Westone UM PRO Series Thread - Page 31

post #451 of 675

I just found something even more amazing from my pair, I actually can rock the internal wires (the red and green ones) from side to side by touching the external connector (with minimal force) and this appear to be the same on both earpieces. Man, I assume this is not designed purposely like this right? I was going to go for CIEM but now I'll never buy anything off from Westone again. 

post #452 of 675

Alright, just now dropped Westone an email in regards of the QC issues, awaiting for their reply and will update everyone once got the reply from them.

post #453 of 675
Thread Starter 
Not to worry. Westone are renowned for their great customer service.
post #454 of 675
Quote:
Originally Posted by Sarurururu View Post

I just found something even more amazing from my pair, I actually can rock the internal wires (the red and green ones) from side to side by touching the external connector (with minimal force) and this appear to be the same on both earpieces. Man, I assume this is not designed purposely like this right? I was going to go for CIEM but now I'll never buy anything off from Westone again. 

Looks like a case of unlucky bad unit. Yes Westone has an excellent customer service to support their post sale activity.
post #455 of 675

Thanks for the comments guys, much appreciated.

 

Here's the direct quote from Westone's website, 'Designed & Assembled in the USA: Meticulously built by a staff of dedicated artisans and lab techs, Westone’s USA products exhibit a level of craftsmanship that truly embodies America’s rich history of handmade artistry.'

 

Don't get me wrong bro, I mean if the reality was really like what they say, these kind of unlucky stuff shouldn't happen at the first place. And how many unlucky incidents has to be taken into account in order to justify or prove their lack of QC? And obviously I'm not the only one who come across this.

 

Am I being picky or mean to their business, may be, but bare in mind that we all spent our money which never come easy to support their business. And "cleaning up your own mess" which I consider is something basic, at the level of being a moral person, needless to say in running a worldwide business. So adequate after sales service is somewhat basic, not a bonus, I'd say.


Edited by Sarurururu - 4/15/14 at 12:28am
post #456 of 675
Quote:
Originally Posted by Sarurururu View Post

So adequate after sales service is somewhat basic, not a bonus, I'd say.

Agree. But don't be surprise or taken aback that something that seems so basic is actually lacking in many companies.
post #457 of 675
Quote:
Originally Posted by Sarurururu View Post
 

Thanks for the comments guys, much appreciated.

 

Here's the direct quote from Westone's website, 'Designed & Assembled in the USA: Meticulously built by a staff of dedicated artisans and lab techs, Westone’s USA products exhibit a level of craftsmanship that truly embodies America’s rich history of handmade artistry.'

 

Don't get me wrong bro, I mean if the reality was really like what they say, these kind of unlucky stuff shouldn't happen at the first place. And how many unlucky incidents has to be taken into account in order to justify or prove their lack of QC? And obviously I'm not the only one who come across this.

 

Am I being picky or mean to their business, may be, but bare in mind that we all spent our money which never come easy to support their business. And "cleaning up your own mess" which I consider is something basic, at the level of being a moral person, needless to say in running a worldwide business. So adequate after sales service is somewhat basic, not a bonus, I'd say.

 

But they can happen though. Since they are being hand made (I think), there is always a chance of human error.

post #458 of 675
Quote:
Originally Posted by Sarurururu View Post
 

To be fair, the light weight could be a benefit I agree and sound quality wise no doubt is good (but not a huge leap). But seriously when you look closer, you can tell the craftsmanship is really bad, glue all over the junction line. Besides, the outer finishing of the housing is rough and unrefined and that probably gives people the kinda "Cheap" feeling. For this price range, I can even get a pair of Alpha Dog crafted by 3D printing, one of a kind built by advance technologies in the market. This is my first ever pair from Westone and I'm really disappointed. I think Westone should make a serious respond to this thread.

 

Check out my thoughts on the quality of Westone vs.price

http://www.head-fi.org/a/westone-latest-universal-iem-flagship-was-the-best-purchase-why

post #459 of 675
I can imagine lots of controversy around the um pro 50. Its been 2 months now and I still dont understand if its another westone brilliant product or the product that will bring this company down....

Edited by majedelamine - 4/15/14 at 1:55am
post #460 of 675
Quote:
Originally Posted by uelover View Post


Agree. But don't be surprise or taken aback that something that seems so basic is actually lacking in many companies.

Very true for these days.

 

Quote:
Originally Posted by KamijoIsMyHero View Post
 

 

But they can happen though. Since they are being hand made (I think), there is always a chance of human error.

Absolutely, and I do believe each pair is individually hand made since there are matched unique serial no. manually etched on the earpieces. However, here comes my questions, in general the serial no. is etched at the very end of the production process and I assume Westone has certain procedures for QC before that no. is allowed to be stamped on and so the product is qualified for release.

So in this case I can't help but guess, either more than one person have made a serial mistakes on my so call "unlucky pair" or there isn't any sufficient QC before release.

 

Quote:
Originally Posted by majedelamine View Post
 

 

Check out my thoughts on the quality of Westone vs.price

http://www.head-fi.org/a/westone-latest-universal-iem-flagship-was-the-best-purchase-why

No offence my friend, but I guess people seldom encounter this sort of problems in ATH products especially for those are made in Japan. Plus the rocking lose connector I personally think is due to poor design as well as low quality factory molding rather than bad craftsmanship. And don't forget the Pro 50 is claimed by Westone as their first signature flagship, I mean if a company can disrespect their own flagship like this, what else you can expect from their alternative products.


Edited by Sarurururu - 4/15/14 at 2:56am
post #461 of 675
Quote:
Originally Posted by Sarurururu View Post

Very true for these days.

No offence my friend, but I guess people seldom encounter this sort of problems in ATH products especially for those are made in Japan. Plus the rocking lose connector I personally think is due to poor design as well as low quality factory molding rather than bad craftsmanship.

Yes, but this is my thought too. There is a low engineering focus here that makes me feel sad about the trust and money we give these companies
post #462 of 675
Quote:
Originally Posted by majedelamine View Post


Yes, but this is my thought too. There is a low engineering focus here that makes me feel sad about the trust and money we give these companies

x2 :o, $650 is a lot to me man and it took a lot of courage for me to bet on this pair, sadly I've made a wrong decision.

post #463 of 675
Quote:
Originally Posted by majedelamine View Post
 

 

Check out my thoughts on the quality of Westone vs.price

http://www.head-fi.org/a/westone-latest-universal-iem-flagship-was-the-best-purchase-why

What thoughts? Not there.

post #464 of 675
Quote:
Originally Posted by Seamaster View Post

What thoughts? Not there.

Amazingly Head-fi deleted it. If i was not a mature grown up I would have said its a conspiracy. Anyway, here it is:
Within 4 months(october 2013 till february 2014) I purchased over 5000 usd portable audiophile items. However the last purchase was indeed the Westone Universal Flag ship (at that time). W60 is not released yet.

So what makes it the best purchase for me? If my average spending was 1250 USD per month, my purchase of UM Pro 50 has saved me 2500 USD till now and counting, because it was due to this purchase that I stopped my self indulgence.

Why? because it was a wake up call. Ever Since I heard/read about the AK240 being issued at the above 2000 USD price, I started to feel that I am not being treated with the same respect that I give to audiophile products producing companies. I felt that Astell&Kern used our love for music and fantasies about perfect sounds and our priority to spend money on those products rather than other stuff, and has used us as a stepping stone to become the "Lafite" of DAPs, highly priced because rich people heard about it. (its funny that Lafite is a famous very expensive Rd wine bought by rich people at business lounges during travel just due to the name, while red wine is also associated with AK - RWAK)

Anyway, in comes CES 2104 followed by NAMM and Westone representatives openly spoke about their new "Elite Series" going universal. meaning that ES5 gone ES50 is now universal UM PRO 50. verbally and in emails that was confirmed. I have always loved universal IEMs since customs cannot be shared by friends for the sake of giving them a taste of the moment. My friends are all music lovers but not gonna pay more than 100$ for a earphone, so I usually supply eargasms when they come to my house/music_library (I am a huge LPs, CDs, concert DVDs collector)
So having heard and read interviews, emails and pulicities, I went for the first UM PRO 50 ever sold maybe (it hit the Hong Kong Shores too early). I always believed in the non-made_in_china items, like the Aurisonics, the Sennheisers and other Headphones(Mr. Speakers, Japanese stuff, HD800, HD650, LCD1...). So UM Pro being made in the USA and being the flagship in IEM and being the first universal Elite Series (highest grade of components done by Westone, as they say), I went for it with pride.

IT WAS A WAK UP CALL. No MORE getting fooled by the AKs and the Westones, and the Shures,.... you either respect our love for this game, and give us value for money, or you position your products with prices according to efforts.

First I was shocked from the manufacturing quality. The plastic now has become sooooooo plastic that I even feel that the coca cola bottle had a better grade of plastic than the UM PRO 50. and I am paying 700 USD here.

Second The assemble is so low grade, low engineering thoughts that it did not use any screws, any female-male compatibility in the 2 halves of the shell of each ear piece, they simply glued them togther with some sort of a super glue. I am sure it is a 2$ supermarket purchased tube, cause for them to apply the glue on the edges of the 2 halves that contain the BAs inside, they cannot avoid the random staining of the outer edges and surface.

Third The cable connector is so unthought-of that the cable's connector is surrounded by a plastic bulge from the earpiece side causing any good to normal quality other MMCX cable to be unusable. So Westone migrated from the 2 pins connection to the MMCX so us the loyal head fiers can use our own high quality cables, but did not give any though that non of our cables will work. and they call it um "PRO"

Fourth, I have read and heard many official Westone employees saying that the UM Pro 50 is the ES50 gone universal, however the ES50 has half the impedance of that UM PRO 50!! who is the pro here.

Fifth, comes the sound. Either the Westone engineers calibrated the sound signature of the UM PRO 50 on a pure gold cable and then through in a very bad cable, or they have gone deaf. the stock cable has a bloated sound signature that causes the mid bass to mess with the whole experience of listening. Some loyal westone fans called the sound warm, well this is not warm, this is malfunctioning!!! Put another good cable and hear the difference. However, dont keep that other MMCX cable for long, since the brilliant engineers at westone has made their stock cable with an extended plastic cover that covers the otherwise exposed pin of the earpiece side, and thus any other cable you use, if it went through the first trap of being thin enough to fit in through the plastic bulge, it will click in but leave the pin of the earpiece side of the connection exposed to all sorts of sweat, dust and humidity, and thus later causing a degradation in sound.

sixth, I compared the vault case of the old W4R with the new case in the UM-PRO 50 and found that the plastic went on diet and the vault now is simply a plastic wrap in comparison.
All this and we paid 700 USD. At the time I had ordered this, I also ordered a Fiio X5 player for 340 USD (In February it was already released in Hong Kong but not officially in the world) . And if you go through head-fi alone, you will see that customer voice listening process that Fiio is going through. Every detailed comment or complain was taken into consideration, an a frameware update after another i being released addressing all issues. And all that for a 340 USD DAP that probbly costs them 100 USD all in all, while the Westone UM PRO 50 is a 700 USD that costs westone less than 30 USD. Also the AK 240 is a 2400 USD that costs probably a 200 USD ( while still is not supporting Flac splitting Cue files, that X5 fiio is already supporting).

As a long fan of AK100, AK10, AK120,... and Westones ( around 5 of them) I suddenly got my wake up call " There are people that we love and they dont care about us, while people that we dont notice while they really care... same thing is happening in the audiophile domain". I suddenly felt as if my girlfriend for 5 years did not visit me in the hospital after an almost deadly car crash simply be cause she knows I love her anyway!!! No sorry, I am waking up

I will go back to spending my money of LPs and Music records in general and be the host of music feasts at my home…
post #465 of 675
Thread Starter 
Well, have to agree with your comments and view. When I got my W4R last year I was feeling the worthiness of my money put into it. The build quality, tuning and SQ was well worth the money paid for. I'm a happy Westone fan after traveling from UE etc. Whilst holding the anticipation and high pins and hopes for new releases from Westone, honestly the new UM PRO series didn't impress me at all. Exterior wise, I simply don't feel I'm putting my money worth. SQ wise, it's a very debatable topic but I feel the UM PRO 50 simply didn't have the effort nor research into it. Feels to me like merely squeezing another driver in. I didn't want to deviate from Westone, but Aurisonics and even the latest T-Peos H300 which is being priced at USD300 showed much great effort in build and SQ department. Definitely reasonably priced too. But I still believe that Westone has the potential. Probably will see something really nice from them 4th quarter this year or early next year.
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