Who the hell does this company think it is? I have never experienced a company that is this bad from a CS standpoint in the day-in-age we live in. I have tried multiple times to contact them about a download I purchased a week ago, to no avail.
I tried purchasing two Hi-Res albums, and mistakenly selected "AIFF" as the download format. Which was weird in the first place, as my selected "preferred" download method is FLAC, according to my membership settings. Neither here nor there. So I immediately stopped the download in the middle of the 1st track of the 1st album, so they couldn't say "well you already completed the download...sorry" (which I've heard before). Somehow, in the mix of this, I may have refreshed the page inadvertently, which then triggered a double-charge on my CC. Now, I realize these are all my own error, this is not HDTracks fault...I need to pay closer attention I guess when doing music downloads. HOWEVER...
I then emailed them, asking how to proceed and please remove the double charge, and how I can change my download to FLAC. That was the very night the incident occurred (Aug 3rd), and followed up with a 2nd email on Aug 6th. I have not heard a peep, and the transaction has completely gone through on my CC, about $70+ dollars worth. How does an INTERNET-driven business not have the capability or decency to respond to a customer's query? This is absurd.
Any suggestions on how I can move forward with this? I'm still fine with making the purchase (for these albums), but would really appreciate getting my money back for the double-charge and have the format be in FLAC. That being said, I will no longer EVER purchase from HDTracks again. I'll take the time to purchase hard discs and do my own ripping. Until there is some competition in this Hi-Res market out there, I'm gonna just hang tight with standard-rate audio. I don't b**ch about much in life, but this is really grinding my gears.