A question for everyone: I received the RHA MA750is from Amazon.com (US site) last week. The cable cinch is really hard to operate because of how sticky/tight it is, and today, when I was trying to adjust it, the left part of the cable snapped. Needless to say, I'm left with a dead pair. I've already contacted RHA support, but can anyone tell me how their customer support is? And how exactly do I return/exchange the product?
They also asked me for a receipt number, but since I bought the pair from Amazon, I don't exactly have a receipt number (and since I rarely buy anything online, I'm not entirely used to dealing with such things). I listed all alphanumerical series of digits on my packing slip, plus the order number. Just to clarify, though, which set of digits is the receipt number? Thanks!
Exactly where did the cable break?
I would expect more out of a kevlar reinforced cable with this thickness out of a week use. I guess a chain is only as strong as its weakest link.