Sorry buddy, sounds like you need to "stand up" and ice those knees, lol. If you've read anything at all, my 846 are perfectly fine, for now. However, I do feel empathy for those who have been shorted. And not everyone has had a pleasant experience with Shure's CS. To accept and expect a product to malfunction/die is just unacceptable. The JH situation is a whole different problem entirely. I'm sorry if you have had a concussion. Rest, Ice, Compression, Empathize. :)
My Bad I clearly missed some of your posts (Fuzzy brain).
I DO empathize with anyone who has equipment failure (been there). If my 846s failed I would be displeased to say the least (well actually to say the least would be to say nothing ). It totally sucks when your shiny new toy suddenly Stops.
I don't think those with failures were "shorted". That would assume SHURE knowingly sent out faulty units.
Mal-intent is bad business and just not profitable.
Being technically challenged I am of little help to any CS/Support/Service. "Can you tell us the problem sir"
"Yes, It stopped" Be it Electronics, Cars, Appliances...
I don't expect a product to malfunction, but I am aware of this fact of life.
I have had a history (save with SHURE) of getting one of those 1 out of every 10,000 units that just mysteriously fail (a lot over my lifetime and across the spectrum of consumer and household goods. - who knows why - karma?.)
So given my "new stuff karma" I test companies out in advance of purchase especially "Wants".
SHURE included, I question them, pester them and let them know I am coming. I want to know in advance IF things go wrong how will the company fix it to my satisfaction. Mystery shopper no. Squeaky Wheel you betcha
As a general rule I :
never buy the first production year of a car be it a new model or platform.
Wait at least 3-6 months after the introduction of a new electronics product (including IEMs - I bought my 846s in March)
Avoid being an early adopter no matter how shiny and pretty the object or its promise.
If I have a problem I deal with it by phone not email as it expedites resolution.
As a corollary if I cannot contact CS by phone (doesn't have to be toll free but its nice) I don't deal with that company or buy their product
Oh and I feel the same way about "new" medical procedures and Drugs. Let others be the final beta testers/guinia pigs.
Wow it takes longer to post when you keep forgetting what your next thought is...
Edited by Monty Burns - 6/4/14 at 2:49pm