So no response from Shure yet on my broken phones, hmmm....so I figured I would try them out anyway with one earbud and I'm trying them out of my iPhone now, just the left earbud since the right one is not working, and maybe it's because I'm using an iPhone or because it's only one earphone but they don't sound too impressive to me so far, I am wondering too if they take time to burn-in.
Did you call Shure Service?
All you need to do is print out the Service Repair Form, fill it out (you do not need to enter credit card information as it is under warranty) and send in just your IEMs with a copy of your proof of purchase or invoice and the service form. Make sure you pay for tracking and insurance ($1,000 of insurance by the USPS is about $4) to know it arrived.
That is it. I sent my in on a Monday (next day delivery) and had a replacement in 4 days (I paid the extra $20 to have it returned overnight).
Edited by spook76 - 2/25/14 at 9:16pm