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New Schiit! Ragnarok and Yggdrasil - Page 150

post #2236 of 9301
Quote:
Originally Posted by SearchOfSub View Post

Sorry I am new to schitt products but why are there 149 pages when the product has not even been reviewed by any users yet? Do they have a good track record with past products? I am mostly interested in the Ygg because I am looking for a DAC for my 2 channel set up. Emailed them and no reply. Called them and no answer.

So bad cust service+ product not even owned by anyone but 149 pages. Hmmm interesting.

Schiit has a great track record of producing products that punch above their price class and has a solid reputation of great customer service.  

 

They are NOT likely to chat about products that are not yet released.  They have released as much information on Yggdrasil as they will before the release date.  

 

As to the 149 page thread, many people recognize the value of the feature set and are waiting with bated breath for word of the sound quality.  There HAVE been at lease two brief 'first impression' reviews of Ragnarok that have people very excited.  No one outside of Schiit has heard Yggdrasil, so you'll need to wait a bit on that one.

post #2237 of 9301
Schiit customer service is fantastic.
post #2238 of 9301
I'm stuck in a situation where I would really like to be an early adopter for the Ragnarok but it would be much easier for me to purchase such a big amp in September after I move. Since the Rag is not mass produced, what do you guys think are the chances that it will have a long backorder like HeadAmp products down the line if it is successful?
post #2239 of 9301
Quote:
Originally Posted by Seraphi View Post

I'm stuck in a situation where I would really like to be an early adopter for the Ragnarok but it would be much easier for me to purchase such a big amp in September after I move. Since the Rag is not mass produced, what do you guys think are the chances that it will have a long backorder like HeadAmp products down the line if it is successful?
High probability. With the caveat that nothing will have the ridiculously long headamp queues. But there will be a long wait, IMO.
Edited by kugino - 6/22/14 at 1:08pm
post #2240 of 9301

Built to order - so, like, there will be a wait, but not a year or two. 

post #2241 of 9301
Quote:
Originally Posted by paradoxper View Post
 

Built to order - so, like, there will be a wait, but not a year or two. 

You sure? :p 

 

Considering the announcement came out about a year and 10 days ago, some of us has technically waited more than a year.

post #2242 of 9301
Quote:
Originally Posted by wnmnkh View Post
 

You sure? :p 

 

Considering the announcement came out about a year and 10 days ago, some of us has technically waited more than a year.

You **************** 

 

Design stage can always take a long time, plus, Jason likes cars and wine and assorted geekery so he's busy...

They've finally gotten into production stage.

 

It will be interesting though to see if the statement duo's are kept in a built to order phase, considering

they're not doing runs, but will be a 'round year' type of offering.

post #2243 of 9301

Hey all,

 

A quick update--I'm in the office and (finally) getting the Ragnarok build up and running. I'd hoped to have it done a couple of weeks ago, but we've also been in the process of getting more space, which has had us a bit distracted.

 

The good news is that we now have about 8200 square feet of space to work in (about 3K more than we had before). The other good news is that moving into it won't require a factory move--we were able to take the space next door to us, and simply add to the space we have.

 

With respect to Ragnarok, this means I may be opening up ordering as soon as this week. I'll keep you informed.  

 

And yes, I know, we are monumentally late--but let's be fair. There's no pre-order, we've charged no cards, taken no money. Our sole crime was to announce early. Which we will never do again. 

 

And, in the future, I don't see Ragnarok as a product with multi-month order-to-build cycles. In fact, I'd like to see it as an "in stock" item (which is much more possible now that we have more space). We're just starting slowly and cautiously.

 

All the best,

Jason

post #2244 of 9301

And, actually, since I have your attention, a few more words on orders, pre-orders, build-to-order, expectations, sanity, insanity, and the state of our industry.

 

One of the big reasons we're being very cautious on this launch is that the level of insanity about an order rises exponentially with price. Translation: many people treat a high-priced audio product order as a life-sustaining, critical event on par with getting their great-grandmother's oxygen tank delivered on time. 

 

The second-most-frequent inquiry we have (beyond Windows drivers/USB issues) is "where's my order!!!!!" Usually in all-caps with more exclamation points. Usually about 2-4 hours after the order has been placed. On a Saturday.

 

Okay, I'm exaggerating a bit, but, despite the fact that the first line on every product page clearly states "shipping in 1-3 business days," and that most people understand factories usually aren't open on weekend, some people expect much faster response. And they'll be quite happy to email you 17 times over a weekend, with increasing freneticism, asking where their order is, where the dang order is, what happened to their order, WHY DONT I HAVE A TRACKING NUMBER, you guys are terrible, customer service is getting zero stars, I'm gonna cancel my order (this is not an exaggeration.)

 

Now, apply that to Ragnarok. A product that's going to be on the burn rack a solid week before it ships. A product that is 20x more difficult to assemble than anything else we make. A product that has 10X the number of tests to be performed on it than anything else we make. A product that takes 6-30x more space on the burn racks than anything else we make.

 

That's why we're going to be starting out with "shipping in 2-3 weeks after order."

 

(And even with that, I know we're going to get 370 emails per 100 orders asking "when's it going to ship!")

 

Because, you know what? We don't know how this will go. It may go easy, or there may be glitches. We may find a batch of bad metal in sealed boxes. We may find that the production units don't act exactly the same way as the prototypes. We may have units fail on burn-in. 

 

So, yeah. 2-3 weeks. If we can get that to 1-3 days in the future, I will be very happy. But we'll see how it goes.


Edited by Jason Stoddard - 6/22/14 at 4:53pm
post #2245 of 9301
Quote:
Originally Posted by Jason Stoddard View Post
 

And, actually, since I have your attention, a few more words on orders, pre-orders, build-to-order, expectations, sanity, insanity, and the state of our industry.

 

One of the big reasons we're being very cautious on this launch is that the level of insanity about an order rises exponentially with price. Translation: many people treat a high-priced audio product order as a life-sustaining, critical event on par with getting their great-grandmother's oxygen tank delivered on time. 

 

The second-most-frequent inquiry we have (beyond Windows drivers/USB issues) is "where's my order!!!!!" Usually in all-caps with more exclamation points. Usually about 2-4 hours after the order has been placed. On a Saturday.

 

Okay, I'm exaggerating a bit, but, despite the fact that the first line on every product page clearly states "shipping in 1-3 business days," and that most people understand factories usually aren't open on weekend, some people expect much faster response. And they'll be quite happy to email you 17 times over a weekend, with increasing freneticism, asking where their order is, where the dang order is, what happened to their order, WHY DONT I HAVE A TRACKING NUMBER, you guys are terrible, customer service is getting zero stars, I'm gonna cancel my order (this is not an exaggeration.)

 

Now, apply that to Ragnarok. A product that's going to be on the burn rack a solid week before it ships. A product that is 20x more difficult to assemble than anything else we make. A product that has 10X the number of tests to be performed on it than anything else we make. A product that takes 6-30x more space on the burn racks than anything else we make.

 

That's why we're going to be starting out with "shipping in 2-3 weeks after order."

 

(And even with that, I know we're going to get 370 emails per 100 orders asking "when's it going to ship!")

 

Because, you know what? We don't know how this will go. It may go easy, or there may be glitches. We may find a batch of bad metal in sealed boxes. We may find that the production units don't act exactly the same way as the prototypes. We may have units fail on burn-in. 

 

So, yeah. 2-3 weeks. If we can get that to 1-3 days in the future, I will be very happy. But we'll see how it goes.

thanks for the update. Exciting times. :D

post #2246 of 9301
Quote:
Originally Posted by Jason Stoddard View Post
 

And, actually, since I have your attention, a few more words on orders, pre-orders, build-to-order, expectations, sanity, insanity, and the state of our industry.

 

One of the big reasons we're being very cautious on this launch is that the level of insanity about an order rises exponentially with price. Translation: many people treat a high-priced audio product order as a life-sustaining, critical event on par with getting their great-grandmother's oxygen tank delivered on time. 

 

The second-most-frequent inquiry we have (beyond Windows drivers/USB issues) is "where's my order!!!!!" Usually in all-caps with more exclamation points. Usually about 2-4 hours after the order has been placed. On a Saturday.

 

Okay, I'm exaggerating a bit, but, despite the fact that the first line on every product page clearly states "shipping in 1-3 business days," and that most people understand factories usually aren't open on weekend, some people expect much faster response. And they'll be quite happy to email you 17 times over a weekend, with increasing freneticism, asking where their order is, where the dang order is, what happened to their order, WHY DONT I HAVE A TRACKING NUMBER, you guys are terrible, customer service is getting zero stars, I'm gonna cancel my order (this is not an exaggeration.)

 

Now, apply that to Ragnarok. A product that's going to be on the burn rack a solid week before it ships. A product that is 20x more difficult to assemble than anything else we make. A product that has 10X the number of tests to be performed on it than anything else we make. A product that takes 6-30x more space on the burn racks than anything else we make.

 

That's why we're going to be starting out with "shipping in 2-3 weeks after order."

 

(And even with that, I know we're going to get 370 emails per 100 orders asking "when's it going to ship!")

 

Because, you know what? We don't know how this will go. It may go easy, or there may be glitches. We may find a batch of bad metal in sealed boxes. We may find that the production units don't act exactly the same way as the prototypes. We may have units fail on burn-in. 

 

So, yeah. 2-3 weeks. If we can get that to 1-3 days in the future, I will be very happy. But we'll see how it goes.

 

Thank you Jason, and don't forget we love you!

 

As someone who's working in customer service (myself) you really shouldn't pay much attention to the fanatics who expect way too much, especially in your own business where you know you've got a better product and with competitive prices (Well... here's the thing - You're probably still under-pricing everything you have by about a factor of 10 !) - It doesn't take much to look around for, there just isn't anything else that can compete at this day and age, though I'm still not going immediately for the Yggdrasil as I already have a winner in terms of DAC.. but Ragnarok would definitely be in my setup, as soon as you say go (Well at least I hope so :P)

 

Also your customer service doesn't leave anything to be desired, it's top notch, quick to ship and quick to arrive and quick to answer :)

 

And yes, the only request I have from you right now (beside actually releasing the product) is to get some numbers game going if ya know what I mean...

post #2247 of 9301

About a month ago, I said...

Quote:
 With that usual disclaimer on the same post, I am now predicting that there will be a high chance that Ragnarok and Yggdrasil will be released in same time, or Ragnarok alone will be released mid-June at earliest. But realistically I believe it will be at the beginning of July at this point.

 

Guess I am nearly right on this one.

 

 

 

 

Getting products arrived late is always far better than getting the products not working. Please take your time, Jason.

post #2248 of 9301
HM. Can we get exact date for Ygg release date.? I will buy. Thnx.
Edited by SearchOfSub - 6/22/14 at 5:47pm
post #2249 of 9301

Great news. Thanks, Jason.

post #2250 of 9301
Quote:
Originally Posted by SearchOfSub View Post

HM. Can we get exact date for Ygg release date.? I will buy. Thnx.



"Enough! No Yiggy for you!"
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