Originally Posted by hykhleif
MrSpeakers i think u need to address this
Originally Posted by hykhleif
to be honest i don't know what version it is I bought the one that said mad dog with alpha pads, so i don't care what it replaced so after i purchased it by few days i saw this mad dog pro come out.
this is what i bought
|Mad Dog + Leather ALPHA Pads + Comfort Strap
and paid for it 299 believe me if they gave me the hint the pro would come out after few days I would have paid the difference at once. Again I live in Israel and paid around 50 USD just taxes and if I want to ship it back it will cost me at least 60 USD
man i am not happy end of story and i will not get over it
The unfortunate fact is every time we announce a new product, someone goes postal on us. A year ago I had one person call me a liar and a thief and imply that if I ever set foot in his "town" his buddies in the union would teach me a lesson about customer service by beating me up. Over ear pads, mind you. Because of that experience this is the one and only comment I will make on this subject.
You had options to purchase the $399 Balanced Mad Dog but you didn't (I assume that you feel the Pro is a better value than the Balanced was). The product you purchased is not obsolete and is still selling very well, and obviously people enjoy it. Had you purchased a Universal or Balanced headphone, in fact we would have taken care of you (we held orders and upgrades for several weeks before announcement to take care of those owners, for those who know this feel free to chime).
That said, I totally understand and empathize with how it feels when you buy a product, be it a headphone, amp, computer, or anything, and the next day, or week, or month a new product comes out you would rather have had. But the reality is no matter when we announce, people who bought a week before we announced will still be mad, so it is literally impossible to solve this problem.
This is a big reason we offer upgrades (which I believe is quite rare, if not unique). Should you want the Pro, or Alpha, you can upgrade to a Pro or Alpha for the cost of shipping and a nominal extra fee. When we return, this is usually marked as a service item with a value equal to the upgrade, so at most any taxes are only paid on the price paid for the upgrade, which in some instances is below the tax threshold for imports (YMWV), not on the price of the phone, as you already paid taxes on that.
I understand this bothers you now. I wish I had a way to introduce new products that was guaranteed to make everyone happy, but there is simply no timing that won't upset someone or be far to risky to our business (and an out of business MrSpeakers isn't much use to anyone), so we do the best we can.
I have tried to do something unique with our upgrade program and the level of access I provide on the forums because I really appreciate the support from the community. I personally feel your headphone should be treated like an investment that gets more valuable over time, which is why we do what we do with upgrades instead of inducing you to sell a phone to buy an improved offering.
Had you ordered the product that was obsoleted you would have been cared for, but you didn't. We have a service to address this as affordably as is possible, I know it's not as compelling for overseas but I can't change the fact that shipping has a cost. Should you wish to upgrade in the future the option is there, and we'll do our best to keep it affordable. I understand that this may not work for you, but at least you have a choice.
Thanks for being a customer, and I hope that in the future if you choose an upgrade you'll come to regard your Mad Dog as a great investment.