Originally Posted by Tidus
i'm experiencing some customer service issue right now. After 2 years, my cable stop working (probably something with jack). So i sent cable to Frank. He never confirm that cable arrive - that's OK he does not need to answer to everything right? Then i wrote email what's new with my cable:
He has not had chance to look at it yet. If you email me in a week, i can give you the cost of repair and get it done for you.
Then i wrote him after one week and he did not answer.
After another week i sent him another mail:
i mailed you after one week as you requested, then i waited another week...So i would like to ask how many weeks i must wait for your answer?
Sorry but i'm very unsatisfied with your customer service!
So today its another 1,5-2 weeks (i've stop counting)...
Maybe i'll see ma cable before Christmas...
What do you think Frank? Do you know what is customer service or you only sell the cables?
Sorry but i'm very unsatisfied and probably when you finally send me cable, i'll sell it and buy from people with customer service...
I emailed you over 3 weeks ago with repair costs and never heard back from you.
Yesterday you contacted me again and i sent you a copy of that email along with how to pay, then again confirmed in another message how to pay after you asked and replied to all messages within minutes yesterday.
My guy is ready to repair your cable, but after you have made payment for the repair. So let me know once you get around to that.
Majority of headphone cables are already sent, so anyone waiting for a cabel still, can expect to receive it any day now. This excludes all Venom cables.
My apologies again to all those who have waited much longer then originally expected. I don't rush my cables and make sure every cable is perfect before i send them out.
It would be better for me to send a cable out when i customers wants to cancel, no company wants to refund someone £1-300 per order, but i would rather refund someone, then rush the cable for the sake of not having to refund, and send out cr@p that was not made properly because it was rushed. There are many companies who can cater for you in that department.
The quality of my cables means more to me then a little money, and every customer deserves to get something that has been well built and not cut corners on, when they are giving me money they worked hard for. It does not matter if it's a £50 cable or a £1,000 cable, they all get the same attention to detail.
I appreciate everyone's patience and continued support, even with the long wait times, Toxic continues to grow with your help.
Apologies also for the long wait on replies, i am trying to concentrate on customers i already have waiting for cables, then taking more orders.
Edited by Toxic Cables - 12/10/13 at 11:17am