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Toxic Cables feedback thread - Page 5

post #61 of 129
Quote:
Originally Posted by hifimanrookie View Post
 


u should have bought the BW..and not the silver widow...i had a balanced BW (black widow 8 wires) on my he500 (just sold the phone) and it was warm and powerful..but notto warm..the voices were very natural... for me still the best cable for a brighter phone is not the silver widow...but the BW..eventhough they are much cheaper...sometimes more money money doesnt mean more bliss in ur music... as i said..reading ur post...u just had to choose a BW instead of the much overhyped SW.. and u save a hump of money in the process :-)..SW is a wonderful cable...but with some phones it can be to much..and to cold...

 

for a darker phone like the audezes the SW does wonders...for more brighter phones...my advice..try the BW or the VIRUS..HUGE soundstage and voices are natural warm...

 

 

I use the SW on my HE6's and HD800's. Stunning on both.

 

Maybe it's a bright system and not bright phones that are a problem with the SW as the SW will not mask or hide anything.

On a good well balanced system the HD800 & HE6 are not bright and the SW does not make them bright.

post #62 of 129

Hi everyone,

 

i'm experiencing some customer service issue right now. After 2 years, my cable  stop working (probably something with jack). So i sent cable to Frank. He never confirm that cable arrive - that's OK he does not need to answer to everything right? Then i wrote email what's new with my cable:

 

Yes.
 
He has not had chance to look at it yet. If you email me in a week, i can give you the cost of repair and get it done for you.
 

Then i wrote him after one week and he did not answer.

 

After another week i sent him another mail:

 

i mailed you after one week as you requested, then i waited another week...So i would like to ask how many weeks i must wait for your answer?
 
Sorry but i'm very unsatisfied with your customer service!
 
So today its another 1,5-2 weeks (i've stop counting)...
 
 
Maybe i'll see ma cable before Christmas...
 
What do you think Frank? Do you know what is customer service or you only sell the cables?
 
Sorry but i'm very unsatisfied and probably when you finally send me cable, i'll sell it and buy from people with customer service...

Edited by Tidus - 11/27/13 at 1:45am
post #63 of 129

now been waiting 25 weeks for my toxic silver cable.....just silliness....you wouldn't mind but this is the 2'nd time I have been through this....there won't be a 3'rd time.....

post #64 of 129
These experiences of waiting months and months has put me off and made me talk to other vendors cool.gif
post #65 of 129
Quote:
Originally Posted by MIBViking View Post

These experiences of waiting months and months has put me off and made me talk to other vendors cool.gif
If u do.then.u wont ever find out what ur will be missing..as not all cables (brands) are made equal! cool.gif
post #66 of 129
Quote:
Originally Posted by hifimanrookie View Post


If u do.then.u wont ever find out what ur will be missing..as not all cables (brands) are made equal! cool.gif


I very well know :regular_smile : But the possibility of waiting for a product for more than 6 months isn`t an option really :normal_smile :

post #67 of 129
Quote:
Originally Posted by MIBViking View Post


I very well know regular_smile%20.gif But the possibility of waiting for a product for more than 6 months isn`t an option really normal_smile%20.gif
As far i know from latest news, from now on the delivery dates will be back to a more normal 4-6weeks for orders placed next week... Excluding the special orders ofcourse. wink.gif
Oh well..even if i had to wait again 6months or so..i would do it in a heartbeat...as i am now also waiting for my new custommade amp since june already..and it will only be ready around first week of february..now..thats a long wait biggrin.gif
Edited by hifimanrookie - 11/29/13 at 11:29am
post #68 of 129
Quote:
Originally Posted by hifimanrookie View Post


As far i know from latest news, from now on the delivery dates will be back to a more normal 4-6weeks for orders placed next week... Excluding the special orders ofcourse. wink.gif
Oh well..even if i had to wait again 6months or so..i would do it in a heartbeat...as i am now also waiting for my new custommade amp since june already..and it will only be ready around first week of february..now..thats a long wait biggrin.gif

I`m not willing to risk waiting a looooong time, but there`s luckily more than one vendor out there, even if I most of all would like to test a Silver Widow for my coming LCD-Xs :normal_smile :

post #69 of 129
I have been waiting my toxic cable since 18th january.mad.gif
post #70 of 129
Quote:
Originally Posted by Joong View Post

I have been waiting my toxic cable since 18th january.mad.gif


That`s it, I`m going with another vendor :confused_face:

post #71 of 129
Quote:
Originally Posted by hifimanrookie View Post


As far i know from latest news, from now on the delivery dates will be back to a more normal 4-6weeks for orders placed next week... Excluding the special orders ofcourse. wink.gif

 

Confirms what I have been told also. 

post #72 of 129

I ordered a Silver Poison cable for HiFiMAN on september 1.

On september 3 Frank told me that the cable would have been shipped witin 16 weeks.

My cable is shipping today: 3 months after my order, not 4 as Mark told me.

So I am fully satisfied about my deal with Toxic Cable.

Sure, the wait may be long. But I can hardly state how much I appreciate that Mark do not sacrifice quality for the sake of speed.

I fully agree with longbowbbs (post #45): I ordered the cable, than I forgot it. And now I am ready for the nice surprise.

Well, one could say: "you are so happy because you did NOT have to wait for 6 or 7 months". That may be true. But I neverthless admire Frank for being devoted to quality first and foremost, regardless of how much time is required. There are TONS of companies which make sh**t only to make fast money...

post #73 of 129
Quote:
Originally Posted by Tidus View Post
 

Hi everyone,

 

i'm experiencing some customer service issue right now. After 2 years, my cable  stop working (probably something with jack). So i sent cable to Frank. He never confirm that cable arrive - that's OK he does not need to answer to everything right? Then i wrote email what's new with my cable:

 

Yes.
 
He has not had chance to look at it yet. If you email me in a week, i can give you the cost of repair and get it done for you.
 

Then i wrote him after one week and he did not answer.

 

After another week i sent him another mail:

 

i mailed you after one week as you requested, then i waited another week...So i would like to ask how many weeks i must wait for your answer?
 
Sorry but i'm very unsatisfied with your customer service!
 
So today its another 1,5-2 weeks (i've stop counting)...
 
 
Maybe i'll see ma cable before Christmas...
 
What do you think Frank? Do you know what is customer service or you only sell the cables?
 
Sorry but i'm very unsatisfied and probably when you finally send me cable, i'll sell it and buy from people with customer service...

I emailed you over 3 weeks ago with repair costs and never heard back from you.

 

Yesterday you contacted me again and i sent you a copy of that email along with how to pay, then again confirmed in another message how to pay after you asked and replied to all messages within minutes yesterday.

 

My guy is ready to repair your cable, but after you have made payment for the repair. So let me know once you get around to that.

 

Majority of headphone cables are already sent, so anyone waiting for a cabel still, can expect to receive it any day now. This excludes all Venom cables.

 

My apologies again to all those who have waited much longer then originally expected. I don't rush my cables and make sure every cable is perfect before i send them out.

It would be better for me to send a cable out when i customers wants to cancel, no company wants to refund someone £1-300 per order, but i would rather refund someone, then rush the cable for the sake of not having to refund, and send out cr@p that was not made properly because it was rushed. There are many companies who can cater for you in that department.

 

The quality of my cables means more to me then a little money, and every customer deserves to get something that has been well built and not cut corners on, when they are giving me money they worked hard for. It does not matter if it's a £50 cable or a £1,000 cable, they all get the same attention to detail.

 

I appreciate everyone's patience and continued support, even with the long wait times, Toxic continues to grow with your help.

 

Apologies also for the long wait on replies, i am trying to concentrate on customers i already have waiting for cables, then taking more orders.


Edited by Toxic Cables - 12/10/13 at 11:17am

http://www.toxic-cables.co.uk                  PREPARE TO BE INTOXICATED

 

 

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post #74 of 129

DON'T BUY TOXIC CABLE FROM FRANK DONGHI..

THIS PERSON NAME FRANK DONGHI SELLER TOXIC CABLE...KEEP PROMISED CABLE THAT HE NEVER MADE...

 

BEWARE AND DON'T BUY FROM WEBSITE TOXIC-CABLE.CO.UK

 

:mad::mad:

 

post #75 of 129

Do you have any reason to call him out like this? He is VERY busy all the time making cables, so if you ordered one and haven't received it yet, it's because he does them in the order and he hasn't gotten to you yet. He has a very good reputation here on Head-fi.

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