- 3,234 Posts. Joined 8/2012
- Location: Singapore
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I'll can definitely attest to their after sales service. I went thru 3 units that had various issues and each time they replaced the units no questions asked. The 4th one works great. Unfortunately, that doesn't say much for their quality control!
Note that I said, "the Chord Hugo is not a self contained DAP, it's a useless brick without a computer hooked up to it"
By itself you will hear nothing but silence. As it's NOT a standalone Digital Audio Player, it's not directly comparable to the HM-901 on equal terms. Since the HM-901 can't currently be hooked up to a computer as a DAC without a AC Mains powered, large external Docking Station, the HM-901 can't compete with the Chord Hugo in the use as a portable DAC as well.
So, in the end I don't see the relevance in comparing the two, other than pure curiosity.
Although I guess it is possible to use a DAP with a Digital Audio output and strap the Chord Hugo to it, then maybe stack an even better portable amp for a triple decker audio sandwich. Won't be remotely pocketable, but it is self contained, battery powered solution. Albeit a solution that costs well over $3K USD.
Yeah, HifiMan's QC is not exactly top notch, but their Customer Service is top notch. It's better to have top notch Customer Service with lower Quality Control, vs. lower Customer Service with top notch Quality Control. Because if you get a lemon in either case, top notch Customer Service will win in the end. Of course it's optimal to have both, but then the product in question will likely cost a lot more money.