If you really want to resolve the issue with your B&W P5 headphones - which incidentally most posters here seem to think are counterfeit - package them securely and ship to -
Joe Atkins (Chairman)
Bowers & Wilkins
Mark the package `Private & Confidential' to stop B&W minions intercepting it, write a polite explanatory letter and ask for assistance. This is what I did with another headphone company that I thought were fobbing me off, and the M.D. wrote a nice apologetic letter and send a brand new pair of headphones to replace the defective ones.
The shipping may cost you $25 but wouldn't it be worth it to sort this out?
If however, you continue to make implausible excuses why you can't do this or that, then we'll all know that you're just trolling.
Edited by smial1966 - 3/19/13 at 2:28am
Originally Posted by caihuayin
i think complaining a quality or design problem is good for companies.If I could contact b&w uk directly,but i counldn't make it.b&w uk just throw this problem to b&w china,like kicking a soccer，and tell me "not my charge"(even i used english lettle in those email.).
and b&w china 's guy tell me if my case is an individual even,the b&w uk would take care of it.that's the whole story.