I sold my wife's SE535s on the sale forum on 2/24. I received the PayPal payment ($299 gross, $290.03 net) and informed the buyer it would take a few days to send them out as I was traveling. I sent them out Priority with signature confirmation.
Three or four days passed with no word from the buyer so I sent an email to see if he was happy with the SE535. A couple of days later I receive a reply that he had not received the IEMs yet. I told the buyer I will contact the PO and initiate a claim. I said I would refund if the SE535 were not received in the next day or two.
Nothing received. I told the buyer I would refund on March 7. I was actually swamped at work (PayPal is blocked and you can't refund from a smartphone) and sent a full-refund this morning; $299 sent ($290.03 net to buyer)
Buyer cancels refund (refunded) stating I did not pay him in full. Buyer asks for a refund via PayPal gift so that he's not hit with the $8.97 in fees.
I received $290.03 net ($299 gross) from the initial transaction when buyer paid me on 2/24. Now he is demanding $299 NET; as such, he has denied the refund I sent.
Comments? He's stating he will go to PayPal and request that he receive $299 net of fees.
Edited by devgru - 3/8/13 at 5:12pm