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Ray Samuel Audio Does Not Warranty Finish and Offers No Replacement Parts on 1 Year Old DarkStar... - Page 6  

post #76 of 161

@Redcarmoose,

 

It takes a lifetime to build a reputation, but you can destroy it in one second.

 

You've been around here a long time.  You've contributed a lot to this community.  You're respected around here.  But, you are being a huge RSA apologist, which ranks up there with the most insane Apple Computer fanboys.  I'm not sure what your agenda is, but it is clearly clouding your judgement.

 

Both you and RSA are quickly undoing reputations in a matter of seconds.

post #77 of 161

And now we know how Ray can afford a $24,000 cd player for his home system.

 

Quote:
Originally Posted by meat01 View Post

You can't compare mass produced computer cases with custom machined chassis' in low quantities. I doubt Ray has a huge quantity of Darkstar chassis'.  The $1250 is Ray's price to the consumer with profit.

 

It shouldn't cost the OP anything so, since it should be covered under warranty.

post #78 of 161
Quote:
Originally Posted by hodgjy View Post

@Redcarmoose,

 

It takes a lifetime to build a reputation, but you can destroy it in one second.

 

You've been around here a long time.  You've contributed a lot to this community.  You're respected around here.  But, you are being a huge RSA apologist, which ranks up there with the most insane Apple Computer fanboys.  I'm not sure what your agenda is, but it is clearly clouding your judgement.

 

Both you and RSA are quickly undoing reputations in a matter of seconds.

 

I'm just trying to help people understand that these RSA amps are some of the best amps I have ever had the opportunity to hear. If and when I come into another large sum of cash you can bet that one of Ray's amps will be on my agenda.

 

If my reputation is affected so be it. It is what it is. There is much much more to this preamp-headphone amp equation than a little finish on the knobs my friend.

 

 

 

 

 

 

A few of my photographs.

post #79 of 161

The thing is that the problem isn't so much about the knobs, really. The OP was just unhappy about rude customer service.

post #80 of 161
Thread Starter 
Quote:
Originally Posted by nailbunny7 View Post

The thing is that the problem isn't so much about the knobs, really. The OP was just unhappy about rude customer service.
Exactly right! Thank you.
post #81 of 161

Hopefully something like this doesn't result in RSA shutting down, I've known a few companies out there that have shut down due to light improper business practises exposed by us consumers hurting their rep really badly. (Mainly a lot of cable companies).

post #82 of 161

You are right--there is more to the amps than just the knobs.  But, the price premium for RSA products has a lot to do with the fancy cases and knobs.  A tear down of the amps shows they aren't that internally complex or have an expensive parts list.  Buyers are paying the bling factor.  Otherwise, RSA would be better off having the amps look something Bottlehead sells or something you can find cheaply on ebay.

 

It's a lot like a Toyota vs. a Lexus.  Under the hoods, the cars are about the same.  But, people pay extra money for the bling.

 

Quote:
Originally Posted by Redcarmoose View Post

 

I'm just trying to help people understand that these RSA amps are some of the best amps I have ever had the opportunity to hear. If and when I come into another large sum of cash you can bet that one of Ray's amps will be on my agenda.

 

If my reputation is affected so be it. It is what it is. There is much much more to this preamp-headphone amp equation than a little finish on the knobs my friend.

 

 

 

 

 

 

A few of my photographs.

post #83 of 161

If companies treat customers poorly without regard or ethics, then they do deserve to shut down.  Sure, they are in the business to make money, pure and simple, but the customers are why they are able to make money.

 

Quote:
Originally Posted by DefQon View Post

Hopefully something like this doesn't result in RSA shutting down, I've known a few companies out there that have shut down due to light improper business practises exposed by us consumers hurting their rep really badly. (Mainly a lot of cable companies).

post #84 of 161
Quote:
Originally Posted by hodgjy View Post

 

 

It's a lot like a Toyota vs. a Lexus.  Under the hoods, the cars are about the same.  But, people pay extra money for the bling.

 


And the service. Although to be fair most Lexus models are not available in the States as Toyota.

KP


Edited by TheKillerPiglet - 3/11/13 at 6:38am
post #85 of 161

Perhaps the Head-Fi Admins/Mods can remind Mr.Ray about this, because it is not only going to help the OP, but it's also going to help Mr.Ray to gain his reputation among the Head-Fiers.

The RSA is among the best when it comes to audio, don't let this customer service problems be continued

Just saying..

post #86 of 161
Have you ever noticed on headfi that hatchet threads aimed at manufacturers always seem to come from low post count members?

As to the knobs, look at them, some careless owner has had some sort of chemical on their fingers to make that sort of mark, it does not look like natural fading to me!

Also, I have owned one of Rays blackbirds for well over a year now, no issues or problems, the black from day one had a deep pule hue in certain lights and I have seen it on other products from him so I would say the colour at least is natural.

As to the rest, I would say looking at the pictures it was down to owner miss use/ abuse.

Already this thread is deteriorating into a hang the maker thread. Rays responses have not been rude, they have been short, you all realize he is pretty much a one man band trying to make a living right?

Sorry, I trust far more Ray on this having dealt and spoken to him on numerous occasions than some low post count member with what llooks to me like an owner abused piece of equipment.

Why should Ray have to pay for what is obvious owner abuse??
post #87 of 161

I was about to put an order for the RSA Shadow so I can do a comparison review with the C5, I think I will put a hold on it for now. Thanks for the thread. 

post #88 of 161
Quote:
Originally Posted by ianmedium View Post

Have you ever noticed on headfi that hatchet threads aimed at manufacturers always seem to come from low post count members?

As to the knobs, look at them, some careless owner has had some sort of chemical on their fingers to make that sort of mark, it does not look like natural fading to me!

Also, I have owned one of Rays blackbirds for well over a year now, no issues or problems, the black from day one had a deep pule hue in certain lights and I have seen it on other products from him so I would say the colour at least is natural.

As to the rest, I would say looking at the pictures it was down to owner miss use/ abuse.

Already this thread is deteriorating into a hang the maker thread. Rays responses have not been rude, they have been short, you all realize he is pretty much a one man band trying to make a living right?

Sorry, I trust far more Ray on this having dealt and spoken to him on numerous occasions than some low post count member with what llooks to me like an owner abused piece of equipment.

Why should Ray have to pay for what is obvious owner abuse??

 

Oh brother II.

 

KP

post #89 of 161

I have been happy to make my points in this thread. I feel I have posted all I needed to here. Enjoy your headphones everyone!redface.gif

post #90 of 161
Quote:
Originally Posted by ianmedium View Post

Have you ever noticed on headfi that hatchet threads aimed at manufacturers always seem to come from low post count members?

As to the knobs, look at them, some careless owner has had some sort of chemical on their fingers to make that sort of mark, it does not look like natural fading to me!

Also, I have owned one of Rays blackbirds for well over a year now, no issues or problems, the black from day one had a deep pule hue in certain lights and I have seen it on other products from him so I would say the colour at least is natural.

As to the rest, I would say looking at the pictures it was down to owner miss use/ abuse.

Already this thread is deteriorating into a hang the maker thread. Rays responses have not been rude, they have been short, you all realize he is pretty much a one man band trying to make a living right?

Sorry, I trust far more Ray on this having dealt and spoken to him on numerous occasions than some low post count member with what llooks to me like an owner abused piece of equipment.

Why should Ray have to pay for what is obvious owner abuse??


Are you serious?  What part of "no questions asked don't you understand?"

 

Owner abuse??  How do you know this?  Do you know anything about the anodizing process?

 

So a member with a low post count has no right to complain about a warranty issue or a a manufacturing defect?

 

It has nothing to do with chemicals or owner abuse

 

 

Quote:

Why do aluminum parts I send to be black anodized sometimes come back with a purple hue, and how can this be avoided?

The purple hue is an iridescent color--the result of a very thin film on the surface of the black anodized part. Other iridescent colors can be produced, and can appear even on clear anodized parts, but are most evident on black anodizing. An analogy is a black asphalt road after rain. A droplet of oil causes iridescent rings that are quite apparent on black asphalt but can hardly be seen on a light-colored concrete road.

There are a number of possible causes of the film. One is sealing smut. Hot water sealing blocks the pores of the anodic coating, thus improving its weathering resistance, reducing its adsorptive properties, and sealing in any pigment. However, some sealing product forms on the outer surface of the anodic coating. This is sealing smut. It consists of very small, needle-like crystals of aluminum hydroxide. They act as a thin film that can generate iridescent colors. Anti-smut additives for sealing baths are available, which minimize the problem. The formation of smut can be favored by high pH. The bath chemistry should be controlled as recommended by the supplier of the sealing additive. Alternatively, the smut can be wiped off. Before the invention of anti-smut additives, people used to wipe down parts with lanolin in white spirit. This temporarily masks the smut as much as it removes it. Manual removal is time-consuming and can be hard work.

Anodizing under conditions that are too aggressive can lead to iridescent effects. In particular, if the bath temperature is too high, the surface region of the porous anodic coating (the part of the coating that was first formed during anodizing) can be dissolved in the acid solution to the extent that it is very much more porous. This is called a "soft" coating. In general, anodizing at over 75°F for more than 45 minutes can produce a soft coating. A simple abrasion test to detect a soft coating is described in British Standard 6161: Part 18: 1991.

Also, purple iridescence has been seen with certain types of black dyed parts if the film thickness is too low or the dye bath is inadequately controlled. The advice of the supplier of the dye should be followed.

http://www.anodizing.org/FAQ/faq_cont2.html


Edited by meat01 - 3/11/13 at 7:57am
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Head-Fi.org › Forums › Equipment Forums › Headphone Amps (full-size) › Ray Samuel Audio Does Not Warranty Finish and Offers No Replacement Parts on 1 Year Old DarkStar Amplifier?