I am glad to hear that. Customer service is one of the few ways left for retailers to distinguish themselves from their competition with all of the price fixing these days, and it has resulted in a marked improvement in the overall service offered by retailers both physical and virtual in all avenues of the consumer available market.
As far as your feelings about the X3, I am also happy to hear this as well. As easy and natural, as it may be to dismiss a manufacturer completely off your radar after what appears to be a bad purchase, the reality of the situation is that this is not a logical reaction. Now, if several other posters had complained about an identical or similar issue with their X3 then I could understand this knee jerk reaction, but it is almost assuredly a one off or isolated defect and is not truly indicative of the products actual overall quality.
That is the reason for my original post, to see if it was an isolated issue with my device and by the overall replies it was, that is all that i was trying to find out. The product fills a much needed void in the market, quality and performance verses price it`s usually one or the other.