Thanks for your tips. The X3 is fully charged and I can do the 1.31 update and it says success. When the first screen comes up with Language selection there is some box with an exclamation point and the device reboots without allowing me to choose a language. As soon as I starts there is a screen with everything in Chinese and a message in a box with an exclamation point. I cannot use the up or down arrows and I cannot read Chinese to know what the message says. Nothing happens when I use the reset button. This will most likely have to be returned and I will stick with my Sansa. The E6 I got failed within hours and now this cannot even start up. The E07K was very good quality and worked as expected. I am disappointed.
had you check the " hold switcher " ?
Also I am very sorry about your E6, but we had sold out more than 200,000 pcs and found there are some fake E6. in fact, there are hundreds of fake E6 returned to us for warranty service. :(