JamesFiio, I thought you said we should email firstname.lastname@example.org if we had any suggestions. Dont bother. They dont care and they have told me they wont be fixing anything at all.
And here is my review of the X3.
Maybe if you act like an adult, FiiO will treat you like one. You sent an unprofessional e-mail with out any courtesy introduction or any signature. All you did was list a bunch of demands like a spoiled teenage brat would. You then get pissed off and then rant to get attention from multiple different places because you didn't get what you wanted.
I'm not a fanboy of FiiO and I even think their amps are over-hyped. I bought the X3 just out of curiosity. I don't think it's a great device but, their support team is pretty legit in my opinion. I had a battery issue and FiiO took the time to give me instructions on how to fix it with photos attached. There aren't many manufacturers that will go to that level to help their customers out. Hopefully if you change your attitude, you will get what you want.