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UE 700 - Comply Foams don't fit? - Page 2

post #16 of 24
2/20/13 at 12:53am
Thread Starter 

Does anybody know if there are differences in the two versions? I like the sound of my UE700. If the UE700 doesn't fit to foamies but Logitech sell the with foamies, this is misleading the consumer.

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post #17 of 24
2/20/13 at 7:54am
Quote:
Originally Posted by jiggo View Post

Does anybody know if there are differences in the two versions? I like the sound of my UE700. If the UE700 doesn't fit to foamies but Logitech sell the with foamies, this is misleading the consumer.

 

What are you on about? The new revised model is not compatible with Comply, hence why they have removed UE700 from the compatibility list, so which part is misleading?

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post #18 of 24
2/20/13 at 12:38pm
Quote:
Originally Posted by jiggo View Post

Thank you. Finally I got the answer I need. I've written to the Logitech Support but the support guy doesn't know anything and writes very confusing answers.

 

Yes, I've the new version and I find it very strange that Logitech include Comply Foams if they didn't really fit.

 

So as I can see there won't be new comply foams for the UE700?

 

Unfortunately there are no plans on the horizon to introduce a new line of tips that will accommodate the other version.  I wish I had more information as to why the Comply Foam Tips are still included with the UE 700 models that are not compatible.  

 

I'm sorry we don't have a more immediate solution for this device.

 

Best Regards,

 

Mary

Hearing Components Insider

Comply Foam

» Get the latest news and updates at the Hearing Components sponsor page.
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post #19 of 24
2/20/13 at 12:53pm
Thread Starter 
Quote:
Originally Posted by djvkool View Post

 

What are you on about? The new revised model is not compatible with Comply, hence why they have removed UE700 from the compatibility list, so which part is misleading?

Logitech includes two pairs of foamies which doesn't fit as the comply employee says. So if I buy these in ears I look at the package and see that there are include foamies, and this means to me they are compatible. In my case foamies are the only tips which provide me a seat. None of the silicone tips fit to my ear. Do you think this isn't misleading?

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post #20 of 24
3/10/13 at 2:30pm

Hello,

 

I have the new, not-fitting, UE 700 but I got, after a bit pushing, the Comply's on it. Now I can't get it off. Any tips?

 

edit:

Nevermind, got them off too with some pulling (be sure not to pull only the foam off!)


Edited by FWest98 - 3/10/13 at 2:47pm
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post #21 of 24
3/10/13 at 4:44pm
Quote:
Originally Posted by jiggo View Post

Logitech includes two pairs of foamies which doesn't fit as the comply employee says. So if I buy these in ears I look at the package and see that there are include foamies, and this means to me they are compatible. In my case foamies are the only tips which provide me a seat. None of the silicone tips fit to my ear. Do you think this isn't misleading?

It is misleading on UE's part - I think the way you wrote your previous post, you implied it was Comply that was being misleading. Hence your post was misleading. I think....blink.gif

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post #22 of 24
3/10/13 at 10:36pm
Quote:
Originally Posted by djvkool View Post

UE700 should come with a pair of the Comply Ts200, the spherical shaped one, that would be the best to use for it...

Yes, the built in Comply foam should be good / more than enough for you to use with the UE700.

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post #23 of 24
3/10/13 at 10:39pm
Quote:
Originally Posted by jiggo View Post

Hi,

 

few days ago I've bought the UE700. Is it normal that the tips, in this case comply foams, stick out that much? I cant push them further and this looks quite strange to me.

 

Here is one photo: http://www.hifi-forum.de/bild/img20130212180951_269043.html

Yes, that is expected, my UE700 is the same like that as well. 

make sure that you insert the tips in circular motion or like tightening a screw into something.

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post #24 of 24
5/17/13 at 11:22am
Quote:
Originally Posted by Comply View Post

Shark would be correct.

 

Currently, there are two versions of the UE 700 in the market: one fits a 200-size Comply Foam Tip, the other is not compatible with anything. We had to remove it from our site and label it Not Compatible because customers from both of our companies were confused.  I believe Ultimate Ears is working on reverting to the old sound port design, or is adjusting it again to fit our tips. Don't quote me on that though, I'm not really in the loop for those discussions. 

 

Unless you know exactly what to look for in the sound port design, it's impossible to tell the two earphones apart — they are identical in every way except for the sound port. If the sound port of your earphones is shorter (average looking) with an angle ridge slanting downward toward the earphone body, then it IS compatible with our tips (T-200, Ts-200, Tx-200). If the sound port looks a bit too long and has a flat ridge that acts as a stopper, then it is NOT compatible. 

 

Sorry to see that this looks to be the version that is not compatible with our tips. 

 

Best Regards,

 

Mary

 

Hey Mary,

 

I recently bought the UE700's with the logitech logo on the box and the 'NOT' compatible comply eartips that came with the package. At first I put on the comply eartips on the UE700 and they would simply not 'adhere' to the housing, when I put them in my ears and pulled out the housing, the whole IEM came out of my ears (as should), however the comply tips remained in my ears.

 

I could easily remove the comply tips from my ears and got the instruction manual out of the box, it said that the eartips had to be pushed beyond the 'rib'. So I pushed the comply tips beyond the rib and they fit. The comply tips don't come off easily.

 

So I thought that this design was on purpose, and now I'm reading your statement, which is confusing me. (I don't know what comply tips came with the package)

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