I was interested in finding out the version number - aside from the fact that physically, it is impossible to tell from the actual unit what version - directly as a result of my experience (echoed here by some other members) dealing with Meridian - in this case, Meridian USA.
Like others on this thread, I contacted them and received a response stating to the effect that you should hold on to the unit and "enjoy it" as they prepared to ship a replacement out in 2-3 weeks. 2 and 3 weeks following this correspondence - with no follow up other than the brief responses to my weekly-spaced follow up checks to see the progress - there was a note that I should be hearing from someone soon about a shipping label.
Near the end of the 3rd week, I finally received an email sharing a UPS label - to cover shipping - and instructions to return the unit. This is a different than the stated, but wholly understandable, procedure and I dispatched the unit to their offices in Georgia.
When I received the new unit two days later, I was surprised to see a thin letter-sized bubble envelope handed to me by my wife when I returned home. I asked her, is this the package I was waiting for, at the same time feeling a slight bulge directly through the think packaging. To my shock, when I opened the envelope, the 'new' unit was unceremoniously thrown in, without a hard container, with no notes, message - just a bare unit in the oversized bubble envelope, the kind you would worry about your CDs as you ship them to your friends.
It can be argued that the way a company treats their products is a reflection of how they value their worth. Not to mention how they value their customers. To be honest, the impression I had when I opened the envelope was that Meridian really doesn't care about their "explorer," and consequently, their customers.
To the point that I felt they easily could have mailed back the unit that I sent - with the little care that they demonstrated in this - what I can only feel as a reluctant and indifferent response from them.
Any other similar or more positive experiences?