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NEWS: Meridian Releases The Explorer Pocket-Sized USB DAC - Page 51

post #751 of 992

Has anyone from Europe had any luck contacting Meridian using the mail address explorer@meridian.com? I wrote to them some weeks ago, never heard back...

post #752 of 992

I have contacted the local rep of Meridian in Austria a month ago. They are going to get in touch as soon as they have received my replacement.

post #753 of 992

Simple stick, but don't do very much.

 

No No for me.

post #754 of 992

Nothing scruffy about that rig, painterspal. Two thumbs up on aesthetic and practical value alone  :D

post #755 of 992

Yes, contact with the explorer@ official address is terrible. They answer to every third message sent to them in a way that does not bring anything to the table.

 

I wanted to find out how to order the revised version of Explorer where I live. I was told twice that local dealership will contact me... and nothing has happened so far. It's been over 2 weeks now. I am ready to pay for the device right away. The problem is nobody is actually willing to sell it to me/tell me where to buy it.

 

I also asked for serial numbers re recognizing revised Explorers from the the initial nigh impedance batch, twice. Those emails also remained unanswered.

 

The stunts Meridian is pulling with the very much bull**** support provided via explorer@meridian.com is beyond silly. This is truly making me reconsider :(


Edited by DarkSkies - 4/18/13 at 2:29pm
post #756 of 992

Since you didn't mention where you are located, it is difficult for anyone to recommend a local dealer.  You are asking for a lot of support from a company with whom you are not currently a customer.  What do you expect?

post #757 of 992
Quote:
Originally Posted by wfranklin View Post

Since you didn't mention where you are located, it is difficult for anyone to recommend a local dealer.  You are asking for a lot of support from a company with whom you are not currently a customer.  What do you expect?

 

Asking a manufacturer which of their local supposedly authorized resellers can possibly sell a version of their product is "asking for a lot of support", especially as they supposedly dedicate a specialized branch of their company just to provide such information (as they themselves claim)? You are being silly :D ..and I did not ask anybody to recommend me anything.

 

When I sent similar request to Krell when I was shopping for their components several months back, they called me right back, from the US on an European cell answering all my questions pretty much automatically. When I approached Berkeley Audio Design re their dacs and usb units they answered my email after exactly 6 minutes. LMAO, even 'local' amazon.de writes back almost instantly and I can imagine they do have thousands of customers bugging them at any given moment.

 

Quality of service is care and flexibility, not making the customer feel like a company is making them big favors generously selling their products to them.

post #758 of 992
just got my replacement in the mail, took about two weeks in total. I have not used it yet as it is primarily for work. While I certainly did not appreciate the downtime (as I had to buy another option in the meantime), the company did make good on the replacement so I do appreciate that aspect of it

make sure you are at home, they did not require signature on my package and it was left on my doorstep, when I came home from work.
post #759 of 992
Quote:
Originally Posted by Painterspal View Post


I haven't changed mine yet but I'm planning to do it in a couple of weeks when I'm going to be away for a few days. However, I'm a little worried about what I'll receive.

 

Although Meridian's PDF form was reassuring in that it said that a replacement would be sent within two days, their reply to my email was somewhat bizarre: "If you’re experiencing problems with your current Explorer we’re able to exchange this for a version with a higher output to drive your “hard to drive” devices". Given that the 'devices' I specifically cited were my Westone 4R and Sennheiser Momentum and I noted the high output impedance issue I'm puzzled. If these are 'hard to drive' what does that make my HD800? I don't want a higher output, I just want a lower output impedance.

 

My concern is that I'm currently more than happy with the DAC performance and I don't want to loose that, so I'm a little reluctant to return it; I just want the headphone out to be better for when I'm traveling with my laptop (and with possible future resale in mind), but everything else left as now. Does anyone know how they've lowered the impedence of the revised version?

 

On the subject of USB power conditioning I've been using the iFi device with the Explorer for a while and it does make a considerable difference in my rig. While that isn't unexpected given that my mains power is quite dirty, what surprised me was that it still sounded better in a much cleaner AC environment. For example, for a bit of fun I took my ME/iFi rig over to a friends house where we pitched it up against his Weiss DAC202 using Firewire. It should have been a complete miss-match but we were both shocked at how good the ME/iFi combo sounded. The Weiss was better but it was much closer than I would ever have expected when the iFi was in the chain. A terrific combination IMO.

 

My desk may be old and scruffy, but the sound certainly isn't!

 

Hi Dude,

 

Where did you get that stand ? Cool !gs1000.gif

post #760 of 992
Quote:
Originally Posted by DarkSkies View Post

 

Asking a manufacturer which of their local supposedly authorized resellers can possibly sell a version of their product is "asking for a lot of support", especially as they supposedly dedicate a specialized branch of their company just to provide such information (as they themselves claim)? You are being silly :D ..and I did not ask anybody to recommend me anything.

 

When I sent similar request to Krell when I was shopping for their components several months back, they called me right back, from the US on an European cell answering all my questions pretty much automatically. When I approached Berkeley Audio Design re their dacs and usb units they answered my email after exactly 6 minutes. LMAO, even 'local' amazon.de writes back almost instantly and I can imagine they do have thousands of customers bugging them at any given moment.

 

Quality of service is care and flexibility, not making the customer feel like a company is making them big favors generously selling their products to them.

ME=$300 USD. Krell=$$$$($?); figure the margins.

post #761 of 992
Quote:
Originally Posted by Fidelity182 View Post

Hi Dude,

 

Where did you get that stand ? Cool !gs1000.gif


Thanks, my wife bought it for me as a Christmas present. They're made by a German company called Sieveking

 

Pricey, but a great stand.

post #762 of 992

I sent my request to Mr. Lennox on March 24th. Still waiting in the "queue".

 

On April 6 I got this: "We are delivering units starting last week as inventory allows. Just keep enjoying your current unit until we get to you. Ron."


Edited by crooner - 4/21/13 at 10:20am
post #763 of 992

**** Duplicate post*************


Edited by crooner - 4/21/13 at 10:20am
post #764 of 992

Hi, I would like to know your opinion on this article: http://people.xiph.org/~xiphmont/demo/neil-young.html

It's very long and detailed, the TL;DR is something like: higher resolution than CD doesn't make sense and "Its playback fidelity is slightly inferior to 16/44.1 or 16/48, and it takes up 6 times the space."

post #765 of 992
Quote:
Originally Posted by jkbkot View Post

Hi, I would like to know your opinion on this article: http://people.xiph.org/~xiphmont/demo/neil-young.html

It's very long and detailed, the TL;DR is something like: higher resolution than CD doesn't make sense and "Its playback fidelity is slightly inferior to 16/44.1 or 16/48, and it takes up 6 times the space."

I'm not sure the guy understands the difference between a 192kHz sampling rate, vs a 192kHz frequency response upper limit.  I think this is where the whole article gets into trouble, based on a cursory look.

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