Keep in mind that it's not unusual for manufacturers to have little to no correspondence with end-users. They rely on dealers for that. This is the traditional way of doing business. Direct-to-consumer outfits are a newer thing, and by definition have more direct correspondence with consumers, because they don't have dealers, and some are specialist boutiques with very direct exchanges with consumers. I suspect the latter model is proportionally more common in head fi, and head fiers are acclimated to that, but it's not the only legitimate way to do business.
Meridian could have handled this situation better and avoided the whole thing with more awareness and due diligence up front, but it hardly amounts to gross negligence and fraud that Meridian employees aren't responding to customer e-mails and posting on enthusiast forums. That said, I'm as interested as the next early Explorer adopter to see where this goes and take steps accordingly, so it's good that we're all keeping the pressure on, as it seems to be getting favorable results. I actually had a conversation with my dealer about this early on, which ultimately ensured my satisfaction at that stage, even though the situation has continued to evolve since then, which is really all you can ask. Again, I'm looking forward to seeing this through, too, but quite enjoying the product in the meantime.