Please note, I have tried contacting UM Labs in China. I only recieved one reply in broken English and no follow up to the information about my order they had me forward.
Also since posting my tale of woe I've recieved a few e-mails from others who have had problems with Unique Melody. Using this company regardless of the representative, is a definite risk.
I thought I'd done my due diligence by reading the forums here regarding UM before I placed my order. I wish someone then had done what I'm doing now and raised a red flag.
Customs can be complex. My last two experiences required refits; (I think my first audiologist was poor) when that happens being able to talk to someone who understands what's going on and who can do something about it is vital. You're paying a lot of money for a product but also for a service.
I urge anyone considering Unique Melody (especially those of us not in China) to explore one of the many, many other options available. I know the tendency is to believe 'it probably won't happen to me' but I assure you it can.