Customer service is the cornerstone from which a company will build a relationship with it's customers. From responding to a multitude of questions in a plethora of emails, most of the time within minutes of being sent, to going out of the way to make certain that the customer is ecstatic about their purchase.
I have had the pleasure of dealing with a few companies that stand above their competition and the latest company is Portaphile. Cesar Aguilera the owner of Portaphile will go the extra mile to solidify the relationship and ensure that the whole process is as silky smooth as his products.
I recently purchased the Portaphile 627 from Cesar in which he installed a screw terminal for easier battery replacement for me at no additional cost.
Today I received the 627 and so far I am completely impressed with the with what little time I have spent with it.
The sound stage and sound quality if absolutely phenomenal, Average Joe is spot on here. I thought the soundstage and detail retrieval of the TTVJ Glacier was something special and top notch but the 627 really blows me away. Instruments sound the way that they should from strings to percussion, wind and brass everything sounds so natural. The 627 is really something special. I am looking forward to pairing it with my dacport lx which should arrive tomorrow.
Some of the shortcoming are the thud when you turn the 627 on and off. It is more prominent than the other amps that I have used but is certainly not a deal breaker in any regard. There is a slight hiss that gets louder as you turn up the volume as Joe had mentioned however it seems to disappear after a short period of time which made me think that it was coming from my iPhone 4S and not from the portaphile, so I unplugged my lod and...totally black no hiss whatsoever.
The enclosure is certainly adequate however the build quality is nowhere near the Glacier and is reminiscient of the UHA-6S MKII. Again not a deal breaker in anyway.
Lastly so far the 627 is not affected by rfi. I had my iPhone 4S strapped to the top of it and unlike the Glacier there is no audible interference.
More to come after I spend more time with the Portaphile.