Customer service is the cornerstone from which a company will build a relationship with it's customers. From responding to a multitude of questions in a plethora of emails, most of the time within minutes of being sent, to going out of the way to make certain that the customer is ecstatic about their purchase.
I have had the pleasure of dealing with a few companies that stand above their competition and the latest company is Portaphile. Cesar Aguilera the owner of Portaphile will go the extra mile to solidify the relationship and ensure that the whole process is as silky smooth as his products.
I recently purchased the Portaphile 627 from Cesar in which he installed a screw terminal for easier battery replacement for me at no additional cost.
Today I received the 627 and so far I am completely impressed with the with what little time I have spent with it.
Edited by Poimandres - 1/28/13 at 7:50pm