Since most of us in the USA (and many other countries) are unable to directly purchase many of the high quality audio players (like the iHiFi 960) that are made in China; then we have to rely on sites such as eBay if we want to purchase these players. As involved, active consumers, I feel we have the responsibility to identify dishonest vendors when we encounter them on eBay, so we can help honest buyers from losing time and money. I have encountered a dishonest vendor who goes by "annie audio" on eBay. He lists several audio players and other hifi equipment on his eBay store. He attempts to lure buyers in with prices lower (but still believable) than his competition. In my experience, this vendor deals in factory rejects and should be AVOIDED. I purchased the iHiFi 960 from him in February 2014; the first player I received from him had a defective battery and microsd slot. So, I returned it, and by March 2014, I received another defective player from him; this player had defective circuitry (? bad op amps) and the sound quality was badly distorted and the player was unlistenable. I had asked "annie audio" to test the second player out before he sent it to me, so I could hopefully avoid receiving another defective player. He "reassured" me that he had tested it out and it worked properly, but he clearly did not even listen to the player before he sent it. Unfortunately for me, by the time I received this second defective player, my "money back guarantee coverage" on eBay had expired, so eBay was unable to help me out. The eBay rep encouraged me to send the second defective player back for another exchange. It has now been 6 weeks since I returned the second player to "annie audio" and as I expected, he claims he has not received the player; his response was "the player must be lost". I must say, after I received the second defective player, I really did not believe I would ever get anything that worked properly from this vendor. So, after losing my money (~$400 US) and 3 months, I am here to warn all of you to AVOID the vendor on eBay who goes by "annie audio". In my experience, he is a dishonest liar and criminal. I have notified eBay of this seller and have asked them to consider removing his store. The good news though is that there are several highly dependable sellers on eBay (such as bigbargainonline, 24ishop, polly chen, etc) who can help us get the audio equipment we would like to have. So take my advice, AVOID the vendor "annie audio" on eBay; believe me, even if you have to spend a bit more to get what you want from a much more dependable vendor, your overall experience will be so much better.