I'm afraid you probably don't understand if it isn't a problem for you. I have quite long ears and because the pads a quite firm and lacking in thickness, it takes about half an hour for the DTs pads to mold to my ears, sealing over the folds etc. I can try positioning until the cows come home but they don't sound right until I get that seal... Period. It's just like IEMs with too small a tip.
Every other HP I have, I just put on and listen... I like the sound of the DT1350 very much, but only after they settle. Incidentally, Beyerdynamic would not be making a 67mm pad and the suede pads unless there was a need. Many reviewers comment on the thickness of the pads especially when compared with the HD25 which never has this problem.
I look forward this being fixed when my new pads arrive or I will have to sell them.
what pad did you called? let me know how this work for you.