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JVC's new flagship DX2000? - Page 10

post #136 of 148

Peti, I did not buy the HK version which come with the shiny BOX and Sample Disc extra compared to the standard edition.

Photo was sent to me from JVC HK because I was pretending to be interested in the purchase in my email to them. Yeah I know cheeky me

Sample Disc I bought from HK forum.

 

JVC HK told me the headphone are the same after I ask them what's the difference.

No special marking on the headphone either. Serial certificate comes standard on both Edition.

 

 

Here are my emails to and from GMP, can't do much right now but to wait for FedEx to reply

 

On Mon, Oct 20, 2014 at 2:39 PM,  <mail-noreply@globalmediapro.com> wrote:
> I've just received my order. Box is badly crushed/damage. I have not open the content yet. It's for Order 31978307.
>
> Please advise what I should do.

 

Dear Peter

Thank you for your email.

According to the courier the shipment was delivered and signed in good order.

5.10. The Customer will check the condition and quantity of the
Products delivered and advise the deliverer of any missing or damaged
Products immediately on receipt. GMP shall not be liable for any
missing or damaged Products unless noted on the delivery receipt. The
absence of written notification by the Customer on the delivery
receipt shall be deemed to be delivery of the full order in good
condition.

All the best, Margaret

 

On Mon, Oct 20, 2014 at 4:25 PM, Peter wrote:
> Our receptionist accepted the parcel while I was in a meeting. I have taken
> photo of the un-open parcel. With clearly visible damage to the box.
>

 

Dear Peter

We have a proof of delivery and it confirms that the shipment was
delivered in good order. Our shipments are covered by transport
insurance - the insurance does not cover damages which happened after
the good were delivered.

All the best, Margaret

 

On Mon, Oct 20, 2014 at 5:17 PM, Peter wrote:
> Margret, hear me out. I literally came down from a meet after the delivery
> driver left like 5 minutes after the dropoff.
> Please review the photo of the unopened parcel. My receptionist told me, at
> the angle he was hold it, you can't see the crushed side. I just need your
> help to file a claim. If you can't do that, I'm sorry to waste your time.
> Please understand where I'm coming from. Just spent $867 for this rare
> headphone. It my first time deal with your company.

 

Dear Peter

Insurance is a formal process and if shipment is signed delivered in
good order it means it was delivered in good order.

You can discuss the situation with the courier if they agree to accept
responsibility for the damage. We suspect that they will refuse to
accept responsibility because the shipment was delivered and signed in
good order. If the courier confirms to us that the damage was made
during delivery we will be able to claim transport insurance.

All the best, Margaret

post #137 of 148
Quote:
Originally Posted by Mach3 View Post
 

Peti, I did not buy the HK version which come with the shiny BOX and Sample Disc extra compared to the standard edition.

Photo was sent to me from JVC HK because I was pretending to be interested in the purchase in my email to them. Yeah I know cheeky me

Sample Disc I bought from HK forum.

 

JVC HK told me the headphone are the same after I ask them what's the difference.

No special marking on the headphone either. Serial certificate comes standard on both Edition.

 

 

Here are my emails to and from GMP, can't do much right now but to wait for FedEx to reply

 

On Mon, Oct 20, 2014 at 2:39 PM,  <mail-noreply@globalmediapro.com> wrote:
> I've just received my order. Box is badly crushed/damage. I have not open the content yet. It's for Order 31978307.
>
> Please advise what I should do.

 

Dear Peter

Thank you for your email.

According to the courier the shipment was delivered and signed in good order.

5.10. The Customer will check the condition and quantity of the
Products delivered and advise the deliverer of any missing or damaged
Products immediately on receipt. GMP shall not be liable for any
missing or damaged Products unless noted on the delivery receipt. The
absence of written notification by the Customer on the delivery
receipt shall be deemed to be delivery of the full order in good
condition.

All the best, Margaret

 

On Mon, Oct 20, 2014 at 4:25 PM, Peter wrote:
> Our receptionist accepted the parcel while I was in a meeting. I have taken
> photo of the un-open parcel. With clearly visible damage to the box.
>

 

Dear Peter

We have a proof of delivery and it confirms that the shipment was
delivered in good order. Our shipments are covered by transport
insurance - the insurance does not cover damages which happened after
the good were delivered.

All the best, Margaret

 

On Mon, Oct 20, 2014 at 5:17 PM, Peter wrote:
> Margret, hear me out. I literally came down from a meet after the delivery
> driver left like 5 minutes after the dropoff.
> Please review the photo of the unopened parcel. My receptionist told me, at
> the angle he was hold it, you can't see the crushed side. I just need your
> help to file a claim. If you can't do that, I'm sorry to waste your time.
> Please understand where I'm coming from. Just spent $867 for this rare
> headphone. It my first time deal with your company.

 

Dear Peter

Insurance is a formal process and if shipment is signed delivered in
good order it means it was delivered in good order.

You can discuss the situation with the courier if they agree to accept
responsibility for the damage. We suspect that they will refuse to
accept responsibility because the shipment was delivered and signed in
good order. If the courier confirms to us that the damage was made
during delivery we will be able to claim transport insurance.

All the best, Margaret

 

That's some pretty crappy customer service. They obviously underboxed it...when I sell gear, I always double box it with tonnes of extra cushioning. I would contact your credit card company...there should be insurance there or they can reverse charges?

post #138 of 148
Quote:
Originally Posted by MacedonianHero View Post
 

 

That's some pretty crappy customer service. They obviously underboxed it...when I sell gear, I always double box it with tonnes of extra cushioning. I would contact your credit card company...there should be insurance there or they can reverse charges?

Indeed that's pretty no me gustah again, but as others have said. Hit up your Credit Card company, try for Fed Ex if you used Pay Pal maybe try them. With enough pestering some one will give you the CS you deserve, it's a shame though your having to fight for some ACCEPTABLE customer service though 

post #139 of 148

GMP only accepts direct deposit so can't call my credit card company to make insurance claim.

Believe I would as I'm on a commonwealth platinum card and they are very helpful.

One time I lost my card and someone picked it up and went to a fine dine restaurant and racked up $1000 bill.

Rang them up and they assured me that it will take 4-6 week to have the issue stored and the amount removed from my credit.

post #140 of 148

Gotcha man! So the DX2k available in two different boxes/accessories. Nice. I don't wanna be too pushy but have you given a thought to a blind testing DX1k vs DX2k?

 

But the more i read the more i believe there's no sonic difference between the DX700 DX1k DX2k models... Guess if the time will come I just opt for the DX700.

post #141 of 148
As a DX2K owner I'm rather curious as to how it compares to the rest of the JVC headphones, eagerly awaiting comparisons smily_headphones1.gif
post #142 of 148
Quote:
Originally Posted by Peti View Post
 

Gotcha man! So the DX2k available in two different boxes/accessories. Nice. I don't wanna be too pushy but have you given a thought to a blind testing DX1k vs DX2k?

 

But the more i read the more i believe there's no sonic difference between the DX700 DX1k DX2k models... Guess if the time will come I just opt for the DX700.

 

I've one up your request, 2 identical DAC/Amp to compare the 2. Result, same sound quality (early impression got a few people testing it too)

I will update once I have more conclusive results.

 

 

 

 


Edited by Mach3 - 10/26/14 at 4:44pm
post #143 of 148

Great images!! By carefully observing the pics it looks like the headband of the DX2k is somewhat thicker isn't it? Other than that we are looking forward to read your comparison.

post #144 of 148
Quote:
Originally Posted by Mach3 View Post
 

 

I've one up your request, 2 identical DAC/Amp to compare the 2. Result, same sound quality (early impression got a few people testing it too)

I will update once I have more conclusive results.

 

 

 

 

*sigh* another nice looking set of Wood Backs I need to hear :/ 

post #145 of 148
Gorgeous......wonder what wood those dark ones are made of?
post #146 of 148
Quote:
Originally Posted by Oregonian View Post

Gorgeous......wonder what wood those dark ones are made of?

Oh hi Frank welcome man Welcome :3 see those two headphones... I shall own them both one of these days q.q 

post #147 of 148
Quote:
Originally Posted by Peti View Post
 

Great images!! By carefully observing the pics it looks like the headband of the DX2k is somewhat thicker isn't it? Other than that we are looking forward to read your comparison.


Almost forgot, the DX1000 came with a 30cm (1 foot) 1/4 female stereo plug to 1/8 stereo male plug.

Which the DX2000 didn't, no biggies. Just surprised they cutting cost. HEHE

Headbands are actually same size, just the different angle giving the illusion in the photo. :)

 

 

post #148 of 148
Quote:
Originally Posted by Mach3 View Post


Almost forgot, the DX1000 came with a 30cm (1 foot) 1/4 female stereo plug to 1/8 stereo male plug.
Which the DX2000 didn't, no biggies. Just surprised they cutting cost. HEHE
Headbands are actually same size, just the different angle giving the illusion in the photo. smily_headphones1.gif





looks like a lower quality cable anyways. smily_headphones1.gif
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