Head-Fi.org › Forums › Equipment Forums › Headphones (full-size) › Headphone broke, is it my fault?
New Posts  All Forums:Forum Nav:

Headphone broke, is it my fault?

post #1 of 14
Thread Starter 

Today, my Beyerdynamic DT 770 Pro LE fell off my coffee table and onto the floor. When I put these headphones back on, the right channel had lost its body - very thin sounding and unable to hear the bass at all below 100hz.

 

This strikes me really odd because the drop wasn't even more than half a meter, and I've dropped many headphones at greater heights without any noticeable issues.

 

Do you guys think it's worthwhile to ask to repair this headphone under warranty or would I have just voided the warranty by dropping this?

post #2 of 14

You can give it a try to have it fixed under warranty. But at the end of the day the specification does not include a drop test.
 

post #3 of 14
Quote:
Originally Posted by Jackula View Post

Today, my Beyerdynamic DT 770 Pro LE fell off my coffee table and onto the floor. When I put these headphones back on, the right channel had lost its body - very thin sounding and unable to hear the bass at all below 100hz.

 

This strikes me really odd because the drop wasn't even more than half a meter, and I've dropped many headphones at greater heights without any noticeable issues.

 

Do you guys think it's worthwhile to ask to repair this headphone under warranty or would I have just voided the warranty by dropping this?

 

The conversation goes like this:

 

"The right channel on my new DT770's is cutting in and out and the cable is intact and everything else seems normal."

"Authorized dealer?"

"Yes."
"Warranty."

 

Done.

 

Very best,

post #4 of 14
Thread Starter 

"What did you do when this happened?"

"I dropped it"

"No warranty"

 

?

post #5 of 14
Quote:
Originally Posted by Jackula View Post

"What did you do when this happened?"
"I dropped it"
"No warranty"

?

No decent customer service will ask this they will just say what's wrong, check if its under warranty and get it setup for repair, replacement and call it a day
post #6 of 14
Thread Starter 

Yeah, I bought these last month.

 

But if they do ask, I'll tell them what had happened.

 

I do expect them to repair my headphone under warranty regardless of how they were damaged, but wondered if they will do so knowing the circumstances of how it was damaged.

 

From my point of view, a small drop (but dropped nontheless) causing such a serious problem indicates poor quality control on Beyerdynamic's part.


Edited by Jackula - 1/2/13 at 3:07pm
post #7 of 14
Quote:
Originally Posted by Jackula View Post

 I'll tell them what had happened.

 

Telling a warranty provider that you damaged your headphone (which is what you're saying, when you tell them you dropped it and it stopped working as a result of that), will reveal to you that user caused damage is not covered in the warranty.

 

If you are still within your 30 days, I would RMA them if possible.

 

Otherwise, when you call for warranty support, you would do well to not mention that you caused the damage by dropping them.

 

Very best,

post #8 of 14
Thread Starter 

I prefer not to lie about it :/

post #9 of 14

I thought beyers were indestructable beyersmile.png

post #10 of 14
Quote:
Originally Posted by Jackula View Post

I prefer not to lie about it :/

 

To lie would be to say "I did not drop the headphone."

 

To not say anything at all, other than what is wrong with the headphone currently is not lying. 

 

But to each their own. Good luck.

 

Very best,

post #11 of 14

Warranty covers product defects or manufacturing defects. Now the drop could have exposed either one so it can still be covered.

post #12 of 14
Thread Starter 

Perfect! That's how I'll phrase it :)

post #13 of 14

I've dropped my $30 pannies (which are a toothpick in comparison to the beyers) from like five feet on tile floor and it didnt even crack.

 

damn murphies law

post #14 of 14
Quote:
Originally Posted by Potpourri View Post

From my experience, contemporary headphones tend to break more easily than those old ones. I have a pair of the first generation DT990 and they still work well....

how do first generation dt990s sound compared to the existing ones?

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Headphones (full-size)
Head-Fi.org › Forums › Equipment Forums › Headphones (full-size) › Headphone broke, is it my fault?