I posted earlier in this thread after having my SE535's done by rob over Christmas.
Unfortunately after using them a few times I find they weren't sealing properly.
I could hear the potential they had when holding them on the ear but they would just not seal properly.
I'm pretty sure this was due to doing the impressions myself.
After speaking with Rob he offered to send me another impression kit and redo them for me!
Living in Australia I thought it was a very generous offer.
To ensure the same issue didn't occur I had a local audiologist do the impressions for $30 which turned out perfect!
I sent them off a few weeks ago and they should arrive back to me in a few weeks.
I will post the result once I get them but I'm so glad to hear that everyone else seems to have experienced the same level of customer satisfaction the I have!
Rob truly is a genuinely nice guy and takes pride in his work and will do what it takes to ensure you get a quality product.
Nothing but praise from me
PS I work for Yamaha Music here in Australia and have been in the industry for many years. Very few people like rob left around.