After a couple of days of listening, my right earphone cutout completely, so I reached up to remove it from my ear and the cable had come unplugged. When I attempted to plug it back in, I discovered that one of the pins had broken off about 2-3 mm from the plug, and the remainder was lodged in the receptacle, thus preventing me from plugging in even a new cable. I immediately emailed Rob. While waiting for a reply, I was finally able to extract the remaining pin from the receptacle on the shell, so I sent another email to Rob letting him know that I would only need a new cable. He responded within 24 hours, and promised to send me a new cable. Assuming he follows through, I'm pretty happy with his customer service of late, notwithstanding the well-documented lack thereof in the past. I've noticed, however, that there seem to be some kind of shoddy-looking areas on the shell that the cable for which broke, right around where the rectangular piece of plastic that holds the pin receptacles attaches to the shell. One end of that rectangular piece,(the end with the pin that broke) appears abbreviated, either broken or ground off. while the other end appears to not be attached to the shell at points. I will attempt to post pictures showing these issues, although they may be too small to be visible in a photo. The shells feel sturdy enough though, and I cannot say that these issues had anything to do with the cable failure, in fact it seems more likely to me to have been a faulty cable, which Rob doesn't even make (I don't think). I was impressed with his willingness to replace the cable on my say so, and as I said in a previous post, I was looking for functional over pretty for $120, and so far, so good. I didn't expect Heirs for that price.
This is what they looked like with the cables when I first received them:
And these are my attempts to capture the issues I mentioned:
Edited by senorx12562 - 7/26/13 at 10:06am