I finally received my shells on 05/11/13, looked great. Both fit well, maybe a little play in the rit ear but pretty good. So, plug them in and the right shell is totally dead, changed cables and still dead. Left one had sound but horrible sound, like a cell phone speak with zero bass totally flat, kinda like when your cable isn't plugged in all the way to your audio source. Needless to say I was very disappointed.
Send them back the next Monday, email explaining in detail the problem and reply was that they can't tell me the problem untill they do some tests. Followed up with them a week later(specifically asking about both problems) about three days after the tracking confirmed delivery. Reply the next day say they received today (I knew that was wrong) and they will fix them up, not addressing what the problem is again. However, in this reply they asked what is the problem with the left shells sound, they "plugged it in and seems ok". Again had to explain in detail the problem, this was the first week of June.
Emailed again14 days later 06/20/13 for a follow up and no reply yet.
Another thing that makes me angry is if and when we get replys they all have the email string history deleted, no wonder they can't stay organized or don't know what you previously talked about. Stupid.
Just sharing my story I am hoping for a happy ending but fully expect to get them back with both sides having bad sound. I hope I am wrong.