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post #316 of 484
Quote:
Originally Posted by Ivabign View Post

I meant that if you pretend they don't exist (and you make use of other IEMs or cans) the wait won't be as bad - if you count the days they are away from you, you'll go mad....

 

Haha i see what youre saying now! Easier said than done =P
post #317 of 484
Quote:
Originally Posted by CreativeCthulhu View Post

This is what I'm doing, my right is downright painful after just a few minutes of being inserted.  The left fits well enough but loses seal easily.

I could send them in, I realize that, but I just don't want to deal with these guys anymore.  I already consider my investment for the most part squandered on my part.  I'll get what use out of them I can, but I'm already saving up for a nice set of the higher end Etymotics so I can just say f-it.

 

Totally not worth the hassle.  I doubt I'll ever consider another CIEM at this point.

 

That's exactly how I felt too, I just decided to cut my losses and go with InEarz to reshell them. However, I still have a pair of custom iems being made, so for me it's no loss if the reshell fails. I wish you the best with your iems.

 

Quote:
Originally Posted by jay19 View Post

??

 

 

 

By the way, I've posted a thread here with pictures and attempted to describe some of the problems I'm having

 

http://www.head-fi.org/t/668787/custom-iem-fit-issues-thread-help-with-pics

 

Cheers

 

 

I read your post and I want to weigh in. You should not be able to hear outside noise with music playing if you get a good seal.  When I had my iems and I push them in and they stayed I could not hear a thing but my music (I've tested them in public, bus, and train). However, the issue I had with my iems were short ear canals so I would lose seal after a short period of time (the bass would suffer as a result).  


Edited by gav007 - 6/19/13 at 12:49pm
post #318 of 484

Hey guys, as a last ditch effort if you're giving up on the loose fitting side, you could always build up the shell with some layers of clear nail polish.  Clear nail polish is potentially toxic and it will make your shell cloudy, but if you are giving up on them and not sending them in I think it's worth a shot.

 

 

 

Quote:
Originally Posted by jay19 View Post

??

 

 

 

By the way, I've posted a thread here with pictures and attempted to describe some of the problems I'm having

 

http://www.head-fi.org/t/668787/custom-iem-fit-issues-thread-help-with-pics

 

Cheers

 

Quote:
Originally Posted by CreativeCthulhu View Post

This is what I'm doing, my right is downright painful after just a few minutes of being inserted.  The left fits well enough but loses seal easily.

I could send them in, I realize that, but I just don't want to deal with these guys anymore.  I already consider my investment for the most part squandered on my part.  I'll get what use out of them I can, but I'm already saving up for a nice set of the higher end Etymotics so I can just say f-it.

 

Totally not worth the hassle.  I doubt I'll ever consider another CIEM at this point.

post #319 of 484
Has anyone gotten Rob to replace their IEMs? I sent an email out asking for this and Dan replied insisting I send them in for a refit. It's not that i dont trust them or believe in what they do, but i am just so frustrated with the whole process and wait times etc. Plus, refit means i need to shell out another $30 audiologist appointment, $20 shipping, plus $25 customs fee and i dont wanna throw anymore money at this.
post #320 of 484
By the way, I remember reading somewhere that the ear impression material shrinks over time. Since they didn't get to it until about 2 months after i sent it out, do you think this could have happended, resulting in the looser fit?
post #321 of 484
Quote:
Originally Posted by jay19 View Post

By the way, I remember reading somewhere that the ear impression material shrinks over time. Since they didn't get to it until about 2 months after i sent it out, do you think this could have happended, resulting in the looser fit?

 

Yes that can happen, ear impression material only last between 1-3 months before they shrink. You should ask them to send you a impression kit to redo the impression.


Edited by gav007 - 6/19/13 at 5:08pm
post #322 of 484
Quote:
Originally Posted by jay19 View Post

How are you planning to fix your left side that doesnt seal properly? Reason I'm asking is I basically have the same problem x2. Sending in for a refit = $20 shipping + $25 customs fee when i receive them and another potential 10 week wait time. 

To be blunt, I'm saying 'f it'.

I really REALLY wish I'd just gotten a nice set of Etys, I honestly just hate even looking at these.
post #323 of 484
Quote:
Originally Posted by CreativeCthulhu View Post


To be blunt, I'm saying 'f it'.

I really REALLY wish I'd just gotten a nice set of Etys, I honestly just hate even looking at these.

Have you got him to go on his refund + replace IEM's promise?

post #324 of 484

He's gone silent on me again. Anyone get e-mail from him in the last couple of days ?
 

post #325 of 484
Quote:
Originally Posted by jay19 View Post

Have you got him to go on his refund + replace IEM's promise?

I believe that's after one attempt at a refit - not after the first try. Which seems fair - you give him a shot - then a chance at repairing a mistake - if it doesn't fit the 2nd time - he makes the customer more than whole. I just hope that he makes sure he gets the ill-fitting IEM's back, so there is no incentive for someone to BS him about the 2nd refit and try to keep the CIEM's and a new pair of TF10's or whatever he was reshelling.

post #326 of 484
Quote:
Originally Posted by komrade View Post

He's gone silent on me again. Anyone get e-mail from him in the last couple of days ?
 

 

sigh.......worst customer service ever

post #327 of 484

I sent my UM2s to these guys for a reshell. They received my phones and impressions on 5/25, and on 6/13

 
 
Chat started on 13 Jun 2013, 03:28 PM


(03:28:22) *** Visitor 82588038 joined the chat ***
(03:28:22) Visitor 82588038: Re: Order #100000178-Kurt Hertel, was hoping for an update- where in the process are my earphones, and when does it look like they will be done. Thanx.
(03:28:31) *** Rob Reyna joined the chat ***
(03:28:43) Rob Reyna: let me check one second
(03:30:22) Rob Reyna: we have just recently recieved your order headphones can take anywhere from 4-6 weeks to complete we thank you for your purchase we are working as fast as we can to get all orders done
(03:36:40) Visitor 82588038: Since the impressions were delivered to you on May 25th, are you telling me they should be done in one to three weeks from now?
(03:54:47) *** Rob Reyna left the chat ***
(04:04:45) *** Visitor 82588038 left the chat ***
 
 
 

I tried to get an update and was told that "We've only just received your order." I'll bet the process would be faster, and they would be more responsive if they didn't get my money up front. More fool me maybe? I will post the timing and the results when (if?) I get them back.
 


Edited by senorx12562 - 6/22/13 at 9:30am
post #328 of 484
I've just received an email with tracking# and its going out today and hopefully will getting anytime next week. I've sent my tf10 and impressions late April. I asked for an update about 2 weeks ago and was told that I'm on the current batch and they told me 1 to 2 weeks more so today they're sending it out. Will post pics when I receive it.😱👻
post #329 of 484

I hope no new orders are going to them until they get caught up. The iem to ciem process must be more of an undertaking than expected, this is reminding me of the Kozee thread..and Kozee was based off of an already established hearing aid company..

post #330 of 484

The fact that as recently as last week Rob's still saying 4-6 weeks shows that he's not interested in being honest with his customers.  Sure, maybe they CAN be done in 4-6, but they're NOT.

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