For the most part I agree with you. My whole "he's nice" and "they're a start-up" thing is mostly because I don't want to bum myself out (edit: though I want to make clear, I absolutely don't think this is a situation like what your links mention. I honestly don't think Rob is trying to screw anyone).
To some degree I do sympathize with them simply getting overloaded, and to their credit they did hire more people to handle the load. The problem is that when it became clear the workload was increasing, they should have either stopped taking orders for a little while or informed people that they would take extra time due to their circumstances. Some people are ordering these things for work of their own, and it's pretty irresponsible to not let anybody know how bad things are backed up until they already have peoples' headphones. When I placed my order in late March (March 27 to be exact, precisely two months ago) I was told that it might take "up to ten business days" for them to be done once they got my impressions and headphones... suffice to say that wasn't the case.
To me, however, the bigger issue is the lack of communication over the past month and the simple, sloppy mistakes that have occurred. I can be forgiving of a delay to an extent, given the nature of the work done, but finding out on May 15 that they had made my headphones in the wrong color when I provided them with both emails and a hand-written letter stating exactly what I wanted... that's harder to forgive, especially for the price I paid (I was told they could provide me with a very thin cable with no memory wire for $50 extra, on top of the regular price). And needless to say, it is now May 27 and I still don't know when I'm going to be getting them.
I still want to come out of this happy at the end of it. I want to have a nice set of comfortable, customized Super.fi 5 Pros with thin cables that don't bother my ears in a color that appeals to me and with the sound I liked. I'm hoping that's how this all ends up. But that still wouldn't excuse the process up to this point. I want to see them succeed because I like competition, I like small business, I like local business, and I like people who offer a good service for a good price. But they're going to have to step it up, especially considering how close they are to InEarz, JH Audio, and Clear Tune Monitors (all of which are within about an hour of each other at most).
Edited by sethsez - 5/26/13 at 10:24pm