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The All-New WA7 Fireflies from Woo Audio - Page 47

post #691 of 698
Quote:
Originally Posted by bobjane View Post

I'm in Australia and unfortunately we have some of the highest postal prices in the world. Second only to the Canadians I think.


Please don't remind me.


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post #692 of 698
Quote:
Originally Posted by bobjane View Post
 

It occurred to me that since Woo Audio has a dealer in Australia, perhaps you could look into arranging an authorized repairer here.

 

Most of Woo Audio's products are large and heavy. Shipping them internationally back to the USA is extremely cost prohibitive. If there was a local repairer available, customers wouldn't be so stuck when anything goes wrong.

 

It is extremely rare for the USB DAC and controller to fail. Addicted to Audio or Minidisc can test your WA7 on their PC and Mac to see if your unit requires service before sending it off to NY for inspection/upgrade. Please reach out to George or Wing at your convenience.

 

https://addictedtoaudio.com.au

 

http://www.minidisc.com.au

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post #693 of 698
Quote:
Originally Posted by HiFiGuy528 View Post
 

 

It is extremely rare for the USB DAC and controller to fail. Addicted to Audio or Minidisc can test your WA7 on their PC and Mac to see if your unit requires service before sending it off to NY for inspection/upgrade. Please reach out to George or Wing at your convenience.

 

https://addictedtoaudio.com.au

 

http://www.minidisc.com.au

I don't have access to a Mac for testing but I've tried a few PCs. Two other users here have reported the exact same issue. At this point I don't think it's reasonable anymore to assume user error.

 

Either way the unit is out of warranty so of course all responsibility lies with me.

 

My suggestion was for the possibility of a local authorized repairer with access to parts and repair schematics. Most manufacturers of bulky/heavy electronics do this. However I do understand that Woo is a small niche manufacturer and this may not be possible.

 

But please, let's drop the "get someone who's not an idiot (who's owned and operated the unit for years) to test it away from your evil PC then spend 80% of the amp's cost sending it back for repairs" line. No sensible person would do this.

post #694 of 698
Quote:
Originally Posted by bobjane View Post
 

I don't have access to a Mac for testing but I've tried a few PCs. Two other users here have reported the exact same issue. At this point I don't think it's reasonable anymore to assume user error.

 

Either way the unit is out of warranty so of course all responsibility lies with me.

 

My suggestion was for the possibility of a local authorized repairer with access to parts and repair schematics. Most manufacturers of bulky/heavy electronics do this. However I do understand that Woo is a small niche manufacturer and this may not be possible.

 

But please, let's drop the "get someone who's not an idiot (who's owned and operated the unit for years) to test it away from your evil PC then spend 80% of the amp's cost sending it back for repairs" line. No sensible person would do this.

 

"I don't have access to a Mac for testing but I've tried a few PCs. Two other users here have reported the exact same issue. At this point I don't think it's reasonable anymore to assume user error."

 

Do you have an iPhone or Android phone for testing? We have tens of thousands of users without any problems so two users does not confirm that the issue is with the unit. 

 

"Either way the unit is out of warranty so of course all responsibility lies with me."

 

We will work with you and try to accommodate if there is a problem with the unit, but we can't confirm the problem without an inspection.

 

"My suggestion was for the possibility of a local authorized repairer with access to parts and repair schematics. Most manufacturers of bulky/heavy electronics do this. However I do understand that Woo is a small niche manufacturer and this may not be possible."

 

In efforts to safeguard our technology/designs and avoid counterfeits or copycat products, we do not share circuit designs and service manuals with a third-party. 

 

There are two dealers in AU that can test your unit on their computer (PC and Mac) to confirm the problem BEFORE you spend money on shipping. In the rare occasion that your Woo Audio product needs to make the trip to NY, we can offer you our discounted FedEx shipping rate.

 

But please, let's drop the "get someone who's not an idiot (who's owned and operated the unit for years) to test it away from your evil PC then spend 80% of the amp's cost sending it back for repairs" line. No sensible person would do this.

 

We are not implying that and please don't take it that way. There have been many incidence that we receive a product in for service and we can not duplicate the customers concern or that the problem was a simple fix that can be done on the customer's side. I have personally experienced with sending a audio product to the manufacturer for service and getting it back with a note that says "NO PROBLEM FOUND". We try our best to help the customer before they ship to avoid this type of results.

 

We are trying to help and offered a few options. The ball is in your court now. 

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post #695 of 698

Thanks but I'll use it as it is and put the money towards a replacement.

post #696 of 698
Quote:
Originally Posted by bobjane View Post
 

Thanks but I'll use it as it is and put the money towards a replacement.


Yeah with Woo it is certainly a 'pay to play' and 'pay to service' sort of relationship.  I spent a small fortune just getting fit and finish issues sorted and again on upgrade.  These 'servicings' can easily double your investment.

post #697 of 698

FWIW I did test it out on several PCs and 3 different Macs.  Until it warmed up none of them could see it.  Once it is seen by the system, as long as your don't reboot or power down the machine you can turn off your WA7 whenever you please.  If it is off and you reboot (and it's not already warmed up) it will disappear and you have to start over.

 

I got my WA7 in May of 2013 and started having the issue in April of 2015.  I reported it to Woo and during our troubleshooting thought we figured out what I was doing wrong.  Turns out it had just warmed up during the troubleshooting and started working as expected.  Over the last 22 months I have nailed down exactly what I need to do in order to use the WA7.  It's a bit of a pain but it still sounds just as good as it always has.


Edited by LNCPapa - 2/7/17 at 6:36pm
post #698 of 698

Decided to upgrade my WA7 at home to the DiaLogue Premium HP Integrated as a dedicated headphone amp to drive my LCD-X ;) Got an upgraded WA7+tp+original ps for sale anyone interested pm me. Serious offers only, these weren't cheap and with all the upgrading either.

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