Hi there. I picked up an E07K a little over a month ago, and was intending to use it primarily at the office, but I've been running into some issues with using the device on my work computer (I work on a Mac). I've searched around, and through this thread, but haven't stumbled upon any similar situations, so I'm not sure what the deal could be, but I'm hoping someone here may have some insight, or thoughts at least!
When I first got the device, it worked fantastically for roughly a week. Around the 1-week mark, all the sudden the sound cut out. I figured I must have hit something or bumped a connection. Connections were fine, and after switching the output device off the E07K and then back to it in the Mac sound settings, I could hear a series of faint clicks. I tried reseating the USB cable connection to the device, and after I did that, I had sound again. Around 45 seconds later, the sound dropped out again, and that's what I've been experiencing ever since. It works for ~45 seconds, cuts out until I disconnect and reconnect the USB cable. The USB cable is still powering the device since it indicates its charging, and it still shows up in the sound device list on the Mac, so I doesn't seem like the USB connection is dropping.
Even though I figured they weren't the issue, I tried a different USB cable and different headphones just to be sure, and neither resolved the issue. I tried connecting it to my Win PCs at home (both running W7), and one here in the office (W8), as well as my phone (iPhone), all using the same USB cable as with my Mac, and the device worked perfectly with all of them.
So I've got it pinned down to an issue specifically with my Mac (running Snow Leopard), and can't seem to iron it out. I've tried resetting the device a few times, to no avail. I found some advanced audio settings on the Mac (Applications > Utilities > Audio MIDI Setup) and tooled around with everything in there, but nothing resolved the issues.
Anyone have any thoughts on what the issue could be, or have any suggestions to try? As far as I can tell, the device isn't faulty, and there doesn't seem to be any updated firmware available, but I feel like I've exhausted all the options
Hmm, that does sound weird indeed.
Is there a new update for your mac with software updates?
Press option and click on the sound icon. You will get advanced options if you press and hold option while you click on the sound icon at the top of the screen. IS there anything in there that will work?