Hello everyone, I someone can really help me.
I have been a very happy Andes E07K user for almost a whole year, until last Thanksgiving. I accidentally dropped my Fiio from my dining table to the carpeted floor. At first I thought is was fine. Since I was getting ready for the big dinner, I didn't test it right away. Anyways, a few days later, after all my out-of-town family guest had left, I finally had a chance to use it. To my horror, it would not play music. When connected to my Macbook Pro (MBP), all I could hear was a slow pulsing sound with some floor noise then a beep, then a 3-sec silence, then it would start all over again. So in my panic, I quickly turned it off.
So now I tried to figure out when it made that noise. First I connected my headphones 1st without a source: No noise.
Then I turned it off, connected it to my MBP. A few seconds after I turned on the power button, that evil sequence of noise started up again. So I quickly turned it off, and unplugged it from my MBP. So then I tried connecting my iPhone 5s to the Andes unit via the 3mm port at the bottom of the Andes. Once I turned it on, that horrible noise came on again. So I quickly turned it off. I thought maybe the 3.5mm port I was using was bad, so I used the 2nd port. Same thing, noise happened. So I turned it off.
But now, when I try to turn it on, the Andes would quickly turn on then turn off. So I thought it might be low on power. so I charged it up using a generic 5v 500mA USB wall plug. And that seemed to work fine as the charge light would turn on.
Now I try to turn it on, and it doesn't even power up, no led lights come on, nor any sort of sound or beep. When I connect it to the cable to the wall plug, even the charge led won't light up.
Any one have any idea what's going on?
I e-mailed Fiio several times during the last week of Dec and a few times last month, in Jan. But I have not received any responses! This is so frustrating. I've been trying to get some sort of tech support from them, and even requested for any contacts as to where i might be able to send this unit in for repair. Still no answer. Is there a better way of contacting Fiio?
Any help would be greatly appreciated.
Here's a response I got from JamesFiiO a few days ago.