I've owned the E17 and E09k for about 3 days now. So far, I like both products a lot. However, I have begun having MAJOR issues with the E09K.
When I plug the E17 into the E09K, it says "DOCK" and then the text disappears. When I begin audio or change to the correct input, it shows "LOCK" which then disappears. To my understanding, this is the CORRECT behavior. However, this is where the problems begin!
Once I plug the E17 into the E09K and the E17 shows "LOCK", I try to listen to the audio output. The audio does not come out of the E09K 1/4" jack. Audio only comes out of the 1/8" mini jack atop the E17. Furthermore, the E09K volume adjust does not work. Also the selector between "Aux In/Dock In" does not work at this point. The E17 still plays audio from the E09K, but only if I use the top 1/8" headphone jack on the E17. I'm not sure why the E17 can take input from the E09K but the E09K controls/outputs won't work.
Prior to last night, all of these functions worked normally. I tried resetting the E17 unit using the top reset port. This did not change anything. I tried uninstalling the devices from the computer and reinstalling them and it did not help. The E09K looks like it has a reset port on the front, but I tried inserting something into the port and I'm pretty sure there's no reset dipswitch inside the port.
Right now, in order to use the amp, I have to bypass the dock entirely. Or, I can use the E17 headphone jack with the dock, but I don't want my headphones pulling on the E17 while it's inside the dock. So, I've taken the E09K out of the mix until I can resolve the issue entirely.
Is this most likely an issue with the E09K or the E17? Is my best bet to exchange the units with Amazon?