Originally Posted by yaegunp
Hi, another new member but I have been following this site for a couple of months now. Just purchased the Colorfly C4 Pro and have not been able to download music to it as yet. I have Windows 7 with one 240gb SSD drive, two 1Tb internal drives and a Buffalo 1Tb usb drive. The C4 doesn't like to be down the mass storage chain. When first connected it came up as the K: drive but disappeared moments later from Explorer and the C4 went straight into charge mode. To try and resolve the issue, all drives except the boot drive were disabled in the device manager. This brought the C4 up to D: drive but alas it disappeared from Explorer straight away. I have been in the IT industry for 25 years and have spoken to the distributer here in Australia who has also managed to replicate the issue on his computer. In turn the distributer contacted the guys in Germany and there is no known fix at this stage.
In the interim the distributer suggested download music directly to a MicroSDHC which I will do. However, has anyone else had this behaviour and if so is there a way too remedy this problem?
I myself am an ex System Admin & I'm honestly in shock at this issue...
My own home server pc is a bit prone to not seeing USB devices now & then so I know it can be very annoying etc... (My own house server runs the older vista business) & it often won't see an Ext Hard Drive or a USB Dongle etc... But weirdly it's never ever failed to see/ recognise the C4's internal flash drive & assign it a drive letter no problems.
All I do know is that it never see's my C4's 64gb MicroSD card as we know the C4 isn't supposed to be able to take a 64gb card but it can be done formatting it as a bootable fat32 drive but it'll only allow you to transfer stuff to it if you take it out the C4 & use a card reader... So if I forget & leave in my 64gb card windows always wants to fix the damaged 64gb card according to it due to the C4 reporting it wrongly...
Like yourself I've been in the pc game mega years but I don't get why your PC is doing this...
It only see's the C4's drive letter briefly then it disappears = All I can think is off hand but I'm sure you'll have tried a few different USB cables to rule out a faulty cable issue but as the EU arm of Colorfly have recreated the issue = very strange Indeeds & I'm at a loss for reasons as to why it's happening...
As a System Admin I'm very very interested in what could be causing your problem indeed.
I'm also sorry for you that it's happening as stuff like that can be so so annoying for people like us friend & I feel your pain/ curiosity as to the cause also.
Maybe your USB socket/ sockets are faulty ? But again you've most likely checked this.
Maybe a bad batch of C4's ? Is all I can honestly think of. I assume also that you've tried it on other PC's ? Or is it just the 1 PC it happens with ?
All the best.
P.S. my C4 is way down the food chain on my home server it's usually drive R LOL.