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I don't like my 1st post to be a complaint, but I have to share my frustrations with Kozee. I read a couple of reviews here at and and saw the 6-8 week delivery time and even though that seems like plenty of time to turn around an order, I'm still waiting for my buds 10 weeks after ordering them.


I ordered my Executive X1's on Sept 10th thinking that I'd have them around Nov 1st. I had 5 flights scheduled between Nov 1 and Thanksgiving so I was really looking forward to using these while I travel. Well....I'm still waiting. I turned in my molds 48 hours after they were sent to me and on October 11th (after a couple of emails checking on their status, they responded). I was told "2 to 2 1/2 more weeks" because of a new system they where implementing. Still perfectly OK as I had three weeks before my trips.






<crickets chirping>


No sweet custom buds for my trips.


As an added bonus, I don't get anymore email responses and nobody returns my calls. I'm actually doing my best not to be a ********* about all of this. I just want to know what's going on with my order. Did it get lost? Did a dog eat the buds? Did Kozee go out of business?


I did get to talk to a hearing aid business guy on the phone tonight (he was working late) that took my name and order number and assured me that I'd get a response. He was a helluva nice guy!


I'm at the point where I don't even want them anymore. Not because they wouldn't be nice (I'm sure they would be), but I finally decided to buy a pair of the Klipsch  Image x10 on Amazon's Cyber Monday Sale.


Are these Klipsch buds what I wanted? Nope!


Will I have to wait almost 3 months and still not have them? Nope. They will be here in 2 days. I'm sure they will be great.


Do I know the status of them? Yep. I already have paid and have a tracking number.


I have 25+ college students that want to know how the Kozee X1's are as they want to order some, too. Hell, I can't even answer their questions. It's actually now become a running joke when I come into class with them asking sheepishly if the Kozee buds have been delivered. Ouch.


I just can't recommend anybody go through this. Even with the expectation that I would have a two month wait, this is still a huge fail. Almost 3 months and no indication of what the status of my order is. If I get charged the $189.95 for them, I'll do a charge-back immediately. Not to be a dick, I just don't want to pay $200 for a product that is a month late and has had very poor customer service.


So what to do? I guess I'll just wait to hear back from them and continue to watch my credit card for the charge. Argh!