post #1 of 1
Thread Starter 

I don't like my 1st post to be a complaint, but I have to share my frustrations with Kozee. I read a couple of reviews here at http://www.head-fi.org/t/562428/review-kozee-infinity-x1-custom-molded-iem and http://www.head-fi.org/t/478568/multi-iem-review-265-iems-compared-dunu-i-3c-s-and-dn-19-tai-chi-added-11-21-12 and saw the 6-8 week delivery time and even though that seems like plenty of time to turn around an order, I'm still waiting for my buds 10 weeks after ordering them.

 

I ordered my Executive X1's on Sept 10th thinking that I'd have them around Nov 1st. I had 5 flights scheduled between Nov 1 and Thanksgiving so I was really looking forward to using these while I travel. Well....I'm still waiting. I turned in my molds 48 hours after they were sent to me and on October 11th (after a couple of emails checking on their status, they responded). I was told "2 to 2 1/2 more weeks" because of a new system they where implementing. Still perfectly OK as I had three weeks before my trips.


Nope.

 

Nothing.

 

Nadda.


<crickets chirping>

 

No sweet custom buds for my trips.

 

As an added bonus, I don't get anymore email responses and nobody returns my calls. I'm actually doing my best not to be a ********* about all of this. I just want to know what's going on with my order. Did it get lost? Did a dog eat the buds? Did Kozee go out of business?

 

I did get to talk to a hearing aid business guy on the phone tonight (he was working late) that took my name and order number and assured me that I'd get a response. He was a helluva nice guy!

 

I'm at the point where I don't even want them anymore. Not because they wouldn't be nice (I'm sure they would be), but I finally decided to buy a pair of the Klipsch  Image x10 on Amazon's Cyber Monday Sale. http://www.amazon.com/Klipsch-Image-X10-Noise-Isolating-Earphone/dp/B000WAHFBK/ref=br_lf_m_1000856061_1_1_img?ie=UTF8&m=ATVPDKIKX0DER&s=electronics&pf_rd_p=1419204622&pf_rd_s=center-2&pf_rd_t=1401&pf_rd_i=1000856061&pf_rd_m=ATVPDKIKX0DER&pf_rd_r=1RSA8RQVKJF5CE335DZX

 

Are these Klipsch buds what I wanted? Nope!

 

Will I have to wait almost 3 months and still not have them? Nope. They will be here in 2 days. I'm sure they will be great.

 

Do I know the status of them? Yep. I already have paid and have a tracking number.

 

I have 25+ college students that want to know how the Kozee X1's are as they want to order some, too. Hell, I can't even answer their questions. It's actually now become a running joke when I come into class with them asking sheepishly if the Kozee buds have been delivered. Ouch.

 

I just can't recommend anybody go through this. Even with the expectation that I would have a two month wait, this is still a huge fail. Almost 3 months and no indication of what the status of my order is. If I get charged the $189.95 for them, I'll do a charge-back immediately. Not to be a dick, I just don't want to pay $200 for a product that is a month late and has had very poor customer service.

 

So what to do? I guess I'll just wait to hear back from them and continue to watch my credit card for the charge. Argh!