I recently bought the HE-400 from head-direct, and due to some comfort issues + me wanting to upgrade, I want to get return the HE-400.
I have some questions about the process, so I contacted customer support through the website but got no reply yet so I figured I would ask you guys here.
1. How will I return the headphones?
2. Is it a full refund?
3. What do I need to include with the return package?