The matter is Mr. Sai take the gear out of workshop for shipping but forgot shipping and report a wrong track number (was another customer bough the NFB11.32) to Mr.Luke and my Mgr.
Mr. Sai want to follow all track number until customers receive the goods but he simply have not do well on this , and I have not discover the matter until today .
I am sorry for this worst experience of Mr. Luke .
Now We have find your gear and which way you like we do either as follow :
1, Shipping the original gear within today .
2, Exchange a NFB15.32 and shipping at tomorrow .
3, Full return your money .
Since today I will follow all cases until I find another mate can follow the proper service .
I hope "Mr. Sai" finds a good job that does not involve tracking numbers.