I would like to share my experience with Audio-gd.
I had my NFB12 for about 9 months and it started having problems whereby it would just turn itself off and back on again. I mailed Audio-gd and got a very poor response about how to check that USB drivers are installed correctly. This had nothing to do with USB problems however as the unit was losing all power. Audio-gd has to have worst English of any company I have had to do business with, very hard to understand what they are trying to convey.
After another 2 months my NFB12 failed and would not turn on at all so I contacted them and arranged to send it back for repair. This is where things went downhill. It took them ages to acknowledge they had even received my amp and start diagnosing the issue. Finally they said it was repaired and would send it back in the next two days. I was happy about this and eagerly awaited shipment. A number of days past and they have now said there was nothing wrong with my amp that I had sent in. I found this to be in contradiction to what they had previously said and thought my NFB12 was already on its way back to me (it so wasn’t!) I tell them that there is definitely an issue with my amp and I don’t want to have it sent back and have the same issue again in a few months. Can they replace it with a new one which they agree to a NFB12.1. A week or so goes by and they say they will have it shipped and send me the tracking info. I wait another week and Audio-gd still have not sent it yet stating it will be done tomorrow.
So I wait a few days and after hounding them about shipment info they tell me they can’t fit a NFB12.1 board in a NFB12 chassis and they want to send my original broken NFB12 back. I said this is not good and disagree as I previously stated I don’t want to be stuck with a faulty unit with intermittent problems if they did not originally find the cause of the problem. I wait another month and they state they are making a new NFB12.1 for me and it will be shipped in 3 days (we have been here before haven’t we.....) I follow up with Audio-gd via email requesting the status of my shipment, they give me tracking details for DHL which I check online. This is weird though, I am in the UK and the package is listed as "delivered" and the destination is in the USA. I query Audio-gd about this and they say DHL change numbers after they are shipped and provide me with a new number and instructions on how to use them, these however are very hard to read and lead you in circles. I can’t get the new tracking number to work either as it just states it is not valid.
So it is almost 4 months later and Audio-gd are not responding to my emails and support tickets logged requesting information about the status of my replacement/repair. I can only treat this now as stolen equipment from a company (Audio-gd) who will not respond to my emails or get back to me.
I would avoid this company at ALL costs and not buy from them! They have many people using their equipment on this board and I enjoyed using it but the support and attitude of Audio-gd is not good at all. I feel I am giving a 100% accurate reflection of my dealings with Audio-gd. I have all the emails and tracking information to back it up too. I don’t think I will get very much further with them but if anyone can help? let me know.
Edited by LondonHiFier - 11/14/12 at 12:42pm