I purchased the Shure SE535LTD and unfortunately it seems as if I have gimpy ears, because they press on a spot of cartilage that I cannot fix and it is very painful after an hour, and almost unbearable after 2 hours. I purchased these based on the reviews on comfort, sound isolation, and its neutral sound qualities. I was impressed by the sound, just not the fit.
Consequently, my fiance has decided to take my SE535LTD's with the incoming custom DHC cable so she can have IEM's for her new ASUS VivoTab. She then gave me the go ahead to get custom IEM's. As I am on an airplane what seems like more than on the ground due to my job; fit and isolation are KEY factors in my next purchase.
I believe I have narrowed it down to UM Miracles, but this is not set in stone. However, as customs take a bit of time to be made; customer service is important for this decision. So I have a few questions for people who have recently purchased CIEM's. I say this, because after hours of reading CIEM threads, they go back years. Customer service and quality seem to be cyclical, I need to know what its like Now, not 18 - 24 months ago.
1. How would you rate the Customer Service, Support, and Quality of Product (Not Sound) from UM?
2. If the above is low, who is better in these regards?
3. Can you recommend an audiologist in the San Francisco Bay Area, California; that does quality ear molds?
4. If you live in the USA, did you pay US customs for your CIEM's?
Thanks in advance.
Edited by theque - 11/11/12 at 1:28pm