My Concero HD died on me yesterday. I had fired up my vintage tubed Marantz rig and was getting ready to listen to some tunes when I noticed the center LED was out. I tried restarting my computer and using different USB ports to no avail. I even swapped USB cables. Total failure.
It was working superbly a week ago when I last used it. Never had a glitch with it until now.
I bought it last May for full retail from an authorized dealer. Brand new.
I have just contacted Resonessence Labs support via email for an RMA. Hate to ship this thing all the way to Canada at my expense. They only pay for return shipping.
I wonder why an USB dac would fail this way. Flaky USB chips?
I had thought solid state technology, specially in USB low voltage devices such as this, was as reliable as it gets. Guess not.
My earlier DAC, a Meridian Explorer, also failed right before the 1 year mark.
The Concero is more than twice the $$$. I was hoping reliability would improve compared to the Meridian.
It's amazing to note that my vintage tube equipment is actually more reliable than these modern digital devices!!
Edited by crooner - Today at 1:43 pm